Client Testimonials / Feedback

Adrian,

Delivery of 70 XXX units this week is a major achievement.

This was a project that proved to be a challenge from the start, and ACL have worked tirelessly to resolve the many issues that have arisen.

This has taken major effort over a prolonged period, which was never the original plan, but you saw it to the end.

Delivery would not have been possible without your fantastically skilled and committed team.

This is a good example of why we choose ACL as a partner and why I would not hesitate to recommend your business to others.

Thank you for hosting XXXXXXX and my engineers in your office. Please can you convey my gratitude and appreciation to everyone in your team for delivering the project.

BTW, think that the product and its quality look totally awesome!

Many thanks,

Brilliant!

Thank you for the quick reply and the alternative Varnish, much appreciated.

Take care Andy.

Amazing thanks Andrew,

Thank for confirming delivery for next Monday/Tuesday, it’s great news.

Hi Andrew,

Thank you for the quick response and detailed information, regarding the Tg Blank PCB information and understanding of the effects etc,

Have a good day Andrew.

Kind regards,

Hi Kiera,

That’s great news thanks,

I’m starting to find some old parts around to salvage the connectors, I have 3 on my desk so 10 more to go.

So hard to get hold of any.

Thanks for your help.

Regards,

Hi Simon,

Thank you for the update, its appreciated.

Looking forwards to receiving quotes shortly.

Thanks,

Hi Lee,

That’s great and makes sense.

Thanks for confirming shipment on time and soldering of the PSUs, save us on time hear!

Parts have just arrived here, so we will get that organised right away.

Thank you,

Hi Andrew,

Many thanks for letting us know that there is a viable approach to fitting the device.

We are expecting to receive the outstanding parts today, which we will ship asap.

Our customer is very keen to start their build, so we don’t necessarily need the full drop in one hit if we can feed them a starting batch asap.

I have a call with them at 1pm today, so if you were able to let me know our options I can give them an update.

Thanks for your help!

Best regards,

Hi Andrew,

Your Quality rating for July is 99%.

Excellent Score again.

Thanks for your continued support in achieving such a high score.

Best regards,

Hi Andrew,

Thank you very much for identifying and solving the issue, much appreciated.

Glad to hear did not affect the lead time and goods have shipped.

Again, many thanks for your feedback!

Best regards,

Excellent! Thanks Andrew.

I knew you would have the answers, this will really help with our new emissions tests.

Fabulous news Steve,

Thank you for keeping me informed of our delivery.

Have a grand day.

Hello Andrew,

Thanks for your email and thanks for letting us know about this issue with the free issue PCBs.

As you may remember, we have had an issue with one of our PCB suppliers regarding contamination in their process which manifests itself as pre-preg “delamination”. This is an issue that have rectified but these boards may have come from stock before the problem was rectified.

Thank you and your team for detecting this issue and reporting back!

XXXXXXX will contact you to discuss how to proceed with this order.

Best regards,

Good morning Andrew,

Thank you for updating the build instructions you kindly put together for us and have a grand weekend.

Many thanks,

Thanks, Lee, much appreciated,

Will be great if you can speed up the varnish on the weekend to save some days and supply ahead of schedule.

I believe you will try your best.

Let's talk again on Friday.

Thanks, and regards.

Thanks Andrew,

We'll update the docs you mention and send them across.

Thanks for this and for pointing out the resistor changes which still require updating on the BOM.

Best regards,

Hi Andrew,

Many thanks for the information below and brining the shortages to our attention.

I will ask XXXXXXX to look into this for you.

Kind Regards,

Hi Andrew,

That’s great. All looks OK.

I attached a signed copy for your records, thanks again for your input after reviewing the Quality Plan, it really helps and is much appreciated.

Many thanks,

Hi Lee,

Apologies for the delayed response, bit busy here today.

Thanks for asking and yes previously this was a temporary measure, as these are fitted in various boards and we only had a limited supply at the time we decided to retro fit them into boards we were going to require, so if these have been kitted this time then please do fit them.

Really glad you asked the question!

Kind Regards,

Hi Simon,

Thanks for your email, its much appreciated. I hope you had a lovely weekend.

In terms of a visit, I think this would be a logical next step. This will allow our production team to walk you through where we are.

Can you advise some dates of availability and anything it would be useful for us to provide to you in preparation?

We look forward to meeting you all!

Many thanks,

Good morning Andrew,

You are right the Find No3 should be qty 4 I am not sure why that was missed on the spreadsheet BoM.

Many thanks for reviewing and pointing this out!

Hi Andrew,

Thanks for your call yesterday. I have passed the feedback on to the team, regarding your knowledge on coatings, interesting stuff.

Please could you confirm if you have secured a slot with XXXXXX Coatings? If you have, please can you confirm the date?

Have a great day!

Kind regards,

Hi Andrew,

That's great news, regarding the shipment of the XXXXXX PCBs, I know how hard it id to get hold of the connectors required.

Have a wonderful weekend.

Kind Regards,

Thanks for the email and data this is very helpful and informative.

I look forward to meeting you all next week and discuss our product range!

Regards,

Hi Andrew,

That’s great feedback, regarding outstanding, much appreciated.

Many thanks.

Best Regards,

Hi Andrew,

Thank you for your email.

I will advise the customer of the BOM quantities issues.

Thanks for reviewing and advising!

Good Afternoon Andrew,

That’s ok for me, appreciate the update, looking forward to receiving the 40 x EX XXXXXX Probes with more to follow.

Best Regards,

Hi Andrew,

Thanks for the email and also apologies for the incorrect value being dispatched.

If you could please use your stock for now and then we can replace them as you state below.

Just as a matter of interest what kind of instrument do you use to measure these components? Do you use a handheld device or LCR meter, if you could let me know please as it may be worth us investing as the one, we have doesn’t read into the pico farad range.

Thanks for your support again.

Kind Regards,

Good morning Andrew,

I am very well thanking you and grateful for your speedy response to the deliveries.

Appreciate your response with the XXXXXX device, I have already voiced my concerns with my area rep from XXXXX and await corrective action on their part.

Have a grand day,

Many thanks,

Hello Andrew,

Thanks very much for your good questions raised after reviewing!

I’m not in the office today but I’ll look into the points you raise when I’m back.

Thanks for this

Hello Lee,

Ok, thank you for your update on the stock availability, this really helps!

Yes, you can start with the next 40pcs of EX XXXXX.

Best Regards,

Thanks for looking into the repairs for me Lee,

I will update the system.

Please send quotes ASAP.

Thank again,

Thanks, with this unusual request Andrew,

The info from the Barcode you provided was very helpful, we could not read internally.

I though I know a man who can help!

Kind regards,

Many Thanks Andrew for confirming the Camera shipments.

You have been a great help.

Have a great day.

Morning Lee,

Thanks for getting back to me so quickly and yes a partial shipment would really help, 10 – 15 boards if possible.

This will really help.

Kind Regards,

Hello Andrew,

Apologies I haven’t got back to you sooner, I have been away on annual leave.

As the issue was not ACL’s fault, I appreciate you offering to re-program the boards & I am happy for you to charge the costs back to us for shipping etc.

Thank for your support in this matter.

Kind regards,

Hi Andrew,

Thank you for getting back to me so quickly. I’m really sorry, I seemed to have made a mistake here! I have misread the details on the Purchase order. You are right, this part is not from yourselves.

Please dismiss this email.

New cable assemblies coming your way soon.

Best Regards,

Morning James,

Thanks for the photo of the assembled Cable.

Looks very good to me, happy for you to proceed with remaining assemblies.

Thanks for confirming,

Hi Simon,

Thank you that’s greatly appreciated, how many sockets do you have on your side if any? You may already have the materials required.

Thanks for your help with these assemblies!

Kind Regards,

Hello Andrew,

Just though we would let you know ACL achieved a Vendor Rating of 100% for June 2023.

Thank you all at ACL for your support.

Kind Regards,

Good day Andrew,

Thank you so much for providing this information; however, the customer would like the name of the manufacturer and for something in writing (such as a brochure or instructions) for their records.

Can you help us with that also!

Thank you for your help in this matter, very much appreciated,

Good morning Andrew,

Thanks for chasing the updated datapack, should get an update today!

Thanks again,

Hi Simon,

Some feedback from meeting today!

The cables manufactured for us are of higher quality than they get from their primary cable supplier, and it’s their core business.

The little flex/rigid USB board assembled for us worked a treat and we are delighted.

Very impressed with the packaging and presentation of the deliveries and the cleanliness of the delivered product.

Many Thanks.

Hi Andrew,

Your Quality rating for June is 100%.

Excellent Score.

Thanks for your continued support in achieving such a high score.

Best regards,

Hi Andrew,

Investigation complete. It turns out that we have ordered the wrong part and as you state we have stock of 6 leg IC’s instead of 8 leg, these have now been removed from our stock and quarantined.

XXXXXX has managed to locate the correct parts from Digikey which are in stock but won’t be with us until the end of this week meaning unfortunately that we won’t be able to ship the replacement components to yourselves until the beginning of next week.

Apologies for this error on our part but thank you to your guys for spotting our mistake and keeping us informed.

I am aware that this will delay our order so could you please let me know a new delivery date so that I can update our system.

Many thanks

Kind Regards

Hello Simon,

I have been on annual leave for a couple of weeks but have seen the remainder of the jigs have arrived.

Thanks again for your hard work carried out at ACL.

Were there any materials leftover? If so, could we have those returned.

Kind Regards,

Thanks for pointing out the error on the BOM Andrew,

Internally - Hi XXXXXX, XXXXX,

I am not sure who this concerns, nevertheless, please can you kindly review the mail from Andrew and offer assistance in getting it corrected.

Your review was much appreciated,

Afternoon Andrew,

I am good thank you, hope you are too?

That sounds like the right solution so I would like to go ahead with that please. I will get our Andrew here to update our BOM and re-issue to you then this can be implemented on new XXXXX PCB orders – I guess you will quote these at the time of order so the cost will be added on then.

Regarding our current stock of PCB’s, I will sort those out at our end as that will be the simplest way.

Thanks for the help and support and coming up with a good solution to our connector issue, I will get Andrew to email you next week.

Hi Andy,

Hope you are keeping well.

Thank you for advising us that you have not received a complete datapack. I am chasing this information up for you and will be get to you as soon as.

Keeping on top of things as normal!

Many thanks,

Thanks for getting these together so quickly, Lee,

Please can you mark them for the attention of XXXX XXXXX.

Cheers,

Thanks, Andrew, for emailing over the requested Test Data.

Appreciate putting together for me, please could we also have test data for XXXX

Kind regards,

Many thanks, for the quick response we will dispatch the repairs today!

Please quote for any that can be repaired!

Kind Regards

Hi Andrew,

Thanks for the update, that’s good news thank you!

We have received the rig – we’ll not immediately send it back after fixing it as I’m pretty sure there are no parts pending at the moment.

Your support is appreciated.

Kind regards,

Hi Andrew,

I can confirm everything below is correct.

Thanks for checking along with the detailed pictures and notes regarding the assembly, appreciated.

Thanks

Hello Andrew,

Thanks for your email,

And thanks again for rectifying so quick, we will update our parts list so the sleeving is added.

Have a great day!

Hi Andrew,

Thanks for pointing out this discrepancy with the wiring drawing.

It wouldn’t have any impact on functionality, as the two modules are identical, but wiring should match the schedule.

I’ve corrected the error in the wiring schedule and attached.

Many Thanks,

Hi Andrew,

Thank you for the detailed reports, regarding the returned boards for repair.

Also, thanks for replacing the broken connectors on two boards free of charge, really appreciated.

Please let us know costs ASAP.

Best regards,

Thanks, Andrew, for collating all the test data requested.

Appreciate you putting it together in a such a short space of time.

Kind regards,

Thanks, Andrew, for reviewing and pointing out some discrepancies in the new XXX BOMs.

It’s inevitable that errors will creep into BOMs of this complexity.

It’s wrong and should have had capacitor MPNs removed.

I’ve now corrected and replaced in the One Drive.

You can use any part meeting the description.

Thanks, or the support and review Andrew.

Kind regards,

Hi All,

I received the new boards on Friday and look good on quick visual inspection and fit in the case nicely.

Thank you for your efforts and the quick turn around on this, much appreciated.

I am on leave for most of this week but will power them up next week and can start testing when some parts arrive for our programming rig.

Best regards,

Thank you for the DHR Test Results for PO.XXXX a head of request Andrew!

Much appreciated as always.

Best regards,

Hi Andrew,

Thank you for the update and thank you Simon Roberts for the exploratory work done so far.

I will now involve our designer into the mix, regarding possible tolerances in design etc.

Thanks again guys.

Hi Andrew,

That’s great thank you for arranging the C of C after delivery, we should have requested prior.

Also, good news on the reworked XXXs tou did for us with the new transformers fitted have passed!

Thanks!

Hi Andrew,

Sorry I missed you. I was in our weekly management meeting.

Thank you for the RoHS Certificate looks great.

This will go nicely in our technical construction files for our products.

Thanks for your time putting it together.

Kind regards,

Hi Andrew,

Your Quality rating for May again is 99%.

Yet another Excellent Score.

Thanks for your continued support in achieving such a high score all round.

Best regards,

Hi Simon,

I have inspected the large jigs you have sent (haven’t got round to the small) but just wanted to say they all look good and we’re really pleased with the work so far.

I will be off for 2 weeks after tomorrow so if you need anything else or require input from our side please contact XXXXX cc’d in in my absence.

Thanks to all at ACL for the quality achieved.

Kind regards,

Hi Andrew,

Thanks for getting back to me, appreciated.

I am working at XXXX Sensors for the next couple of days so Friday would be best for me for a catch-up meeting, I will get something in the calendar now.

Thanks for your support.

Best regards,

Hi Andrew,

Thanks for taking my call.

Apologies for the late reply, I was out of office of Friday.

Thank you for the feedback and advise always appreciate your knowledge in these matters, I will pick this up today and get back to you.

It looks like we will have to alter the drawing to suit Sensor cable length going forwards.

Many thanks,

Best regards,

Hi Lee & Andrew,

Many thanks for the update appreciate the difficulty in removing the transformer, much appreciated the effort in correcting these assemblies for us.

Best regards,

Dear Andrew,

Thank you for looking at one of our internal boards for me, I’ve just retested the board and it’s all good now.

Many thanks; especially to the eagle-eyed inspection team!

Kind regards,

Thanks, Andrew

The display just arrived.

As you pointed out the two capacitors are indeed to big or footprint too small.

Again, thanks checks and updates with this new design, really helps!

Will correct before production and after approvals,

Hi Andrew,

Thank you for reviewing our Quality Agreement with ACL and pointing out the changes.

Signed agreement attached.

Thanks again Andrew,

Hi Simon & Lee,

Thanks Simon, good to hear jigs are on target for completion, appreciate it.

Kind regards,

Hi Lee & Andrew,

That’s great, thanks for confirming the 12 Units are ready and will be dispatched tomorrow and for the prompt response.

Much appreciated guys.

Kind Regards,

Good morning Andrew,

Thanks for spotting the error.

R40 is not on the PCB because I have sent you the wrong gerbers.
These Gerbers belong to the current sensor PCB and not to the new ones.

The poke-in contact TE2834171 are not on this board. I moved the wire connectors to the same side of the components.
I will send you the correct gerber asap.

In the meanwhile, can ACL make a quote for the extra PCB costs and extra delivery time.

Again sorry, thanks for your diligent checks,

Morning Andrew,

Thanks for pointing out the errors on the BOM provided and bringing them to our attention, it is much appreciated.

BOM has been rectified.

Thanks Again,

Hi Andrew,

Thanks for that, I agree it would be good if you could program/test all the XX-XX-XXXXs in-house– I think we can aim to send the programmer and test rig to you on Monday.

I’ll work on a document explaining the process too.

Thanks for your support.

Kind Regards,

Hi Andrew,

There has been an error on my part regarding the assembly.

I mistakenly sent the issue 9 PCB files, which were intended for the XXX-XXX assembly, instead of the issue 7 PCB files used for the XXX-XXX.

This is why Andrew could not find the idents after reviewing, well spotted Andrew.

@Lee Williams, could we please request a quote for 100 units of XXX-XXX-7 PCBs (gerbers attached) with the fastest possible turnaround?

The XXX-XXX-9 PCBs can be utilized for our next order of the XXX-XXX.

Kind regards,

Hi Andrew,

Thank you for this confirmation of fitment of L1 & L2 straight to the board.

Enjoy the rest of the day.

Kind Regards,

Hi Andrew,

Thank you for identifying the issue with the tinned tubes.

I have raised concession for use NC-CON-0063 to cover project XX/XX/XXXXX.

Please can you confirm the serial numbers of the XXXXs so I can add the information to the record before completing it?

Appreciated Andrew,

Best regards,

Hi Lee,

Many thanks for the swift reply.

Thank you for alerting us to the fact that we need to communicate with Andrew and his team on any future changes and I will ask that Andrew is copied in on all future orders.

24 x XXX-XXX Boards received all look good.

Many thanks,

Thanks Andrew,

I will have a look next week appreciate your findings and review of our new 2-Wire PCB Assembly. I will correct our BOM once verified internally.

And what about the display proto I believe it is in production already, which is good news.

Kind Regards,

Good Morning Andrew,

That’s great thanks for the feedback on our boards.

Yeah, please ring me Friday with an update, look forward to catching-up.

Cheers,

Thanks for the fast response, Andrew,

We will investigate this on our end, it does look like someone in-house as added extra heatshrink upon installation.

New order for cables coming your way!

Thanks again.

Best regards,

Hi Andrew,

Thanks for getting back to us, the help is greatly appreciated.

I’ve attached some images for review and discussion.

Speak soon – have a good day.

Hi Andrew,

Your Quality rating for April is 99%.

Another Excellent Score.

Thanks for your continued support.

Best regards,

Hello Andrew,

I’m shocked that you still haven’t received the outstanding XX tubes to allow you complete the XXXX on my XX/XX/XXXXX project so thanks for making me aware of this and keeping on top of the project.

Let me have a chat at this end about what is going on & I’ll get back to you asap.

Thanks Andrew really appreciated.

Hi Andrew,

I can confirm that the parts that ACL have received can be used in the locations mentioned within previous email.

Thank you for checking and requesting confirmation before use.

Regards,

Hi Simon,

It’s great to hear you have fixed our Test Rig.

Have a fab weekend.

Hi Andrew,

Thank you for the detailed updates to open orders on Lee’s behalf, all looking good!

Many Thanks.

Best regards,

Hello Simon,

I have updated the production Gerber Files as suggested.

Thank you for pointing out the mistakes as this could have been costly once the stencil was made!

Great support,

Yes Andrew,

The issue F parts list is the Issue E parts list with J17 removed.

Thanks for spotting the error during your review.

Please delete issue F parts list from your systems.

Thanks again for spotting and reporting.

Hello Andrew,

Thanks for looking into this and for your very detailed update on the current situation with the XXXX build on project XX/XX/XXXXX.

We’ll look into the situation with the shortfall on the XX tubes and XX collars and aim to get these to you as soon as we can, the collars require printing but should be ready by early next week. I’ll get back to you on the tubes.

Thanks for your support and prompt response.

Hi Andrew & Lee,

Thanks for replying and confirming that we can close Permit XXXX and the use of present Fan within the XXXXXXX Units.

Kind regards to you both have a good day,

Good morning Andrew,

Thanks for looking into the documentation and confirming you kept and controlled the XXXXX Product Data, looks like we have lost this data internally.

Will let you know if I am unable to from link provided.

Many thanks again Andrew,

Good morning Andrew,

Please find attached signed concession 23-05 reference XX-XX-XXXX.

The alternative transceiver suggested was approved.

Many thanks for your help sourcing an alternative,

Hi Andrew,

Thank you for confirming your approach on document control through Transmittals.

Yes, that’s the approach I took last time so happy to continue.

Will be sending them through shortly for new orders to be placed.

Best regards,

Good morning Andrew,,

Thank you for confirming and recording you still have the Test PC and Test jig (Inc Test leads) along with the label printer for the Gen X.X EOL

Please could the kit be returned we wish to make some adjustments.

Thanks for your help as always,

Thanks, Kiera, for sorting out this shipment and dealing with customs on our behalf.

We’ll get this paid.

Do you have some kind of tracking number for the shipment?

Thank again for your help,

Hi Andrew,

Thank you for the information, completed check list and feedback, much appreciated.

Quality Plan looks good, thank you for adding AOI (Automatic Optical Inspection) and Functional Test.

I will confirm functional test required at a later date.

Thanks for your help & support.

Kind regards,

Hi Andrew & Lee,

Thanks for bringing the below to our attention,

Just caught up with our Manager of Compliance.

For the current 3 off you have in production please just continue as per the current production pack, and we will retro-fit spare 3d printed parts here during inspection.

We will release transmittal and updated documentation for the next build regarding the fitting of these moving forward.

Thanks again folks for spotting.

Best regards,

Hi Andrew,

Many thanks.

Excellent company supporting data, well detailed,

Looking forward to working with you.

Best regards,

Hi Andrew,

Sorry for the late reply - I thought I had sent you one last week. it is probably still in my drafts somewhere.

Yes, these XXXXX Units will be OK.

Thank you again for bringing the drawing error to our attention, it will be rectified so the fabricators do not make the same error.

If you want to add in Permit 3926 to justify the extra cost to this batch of units.

Thanks for your review.

Best regards,

Hi Andrew,

Thank you for obtaining the Insurance certificates for me, this covers all documentation required.

Many thanks and kind regards,

Hello Andrew,

Thank you for your prompt response, appreciated.

Below are the details of the test equipment and test method.

• Put a display screen in the thermal chamber at a constant temperature of 85deg C for 30 mins.
• Tests might be repeated multiple times with increasing time keeping the same temperature.
• Max time will be around 4 hrs.

Btw next Wednesday afternoon will be okay for me as well, looks like your Environmental chamber is up to the task.

Best regards,

Hello Simon Roberts,

I am fine with your suggestion for assembly it makes sense for the current batch.

It's a little bit "crowdy" above the sensor and don't want any force on the tube.

Thank for your support,

Best regards,

Morning; Lee,

Please thank the guys in SM who spotted the resistor package size issue on our BOM and correcting on the line.

I will update the BOM.

Smashing,

Good Morning All,

Just want to say thanks for pulling our quotation forward, hope to place order soon!

Many thanks,

Hi Andrew,

Thanks for the update after reviewing our BOM, good spot not seen by our previous supplier, much appreciated.

I’ve updated our BOM.

Thanks again,

Hi Lee & Andrew,

Thanks for the info on the Environmental chamber that ACL has onsite all sounds good for our requirements.

Many thanks,

Good morning Lee & Andrew,

I think time was well spent Monday.

Thanks for the time on assembly and your hospitality.

Jaco and myself will dive into possible assembly hardware improvements for the PODs.

In the meantime, XXXXX will send the latest software files for the POD and Display.

Best regards,

Great, thanks the prompt return of our cables Andrew.

I can tie it up with our goods returns note.

Best regards,

Hi Simon & Lee,

Please pass on our thanks to the wider ACL team for making this happen.

I know the order was not high in value but the message it has sent to the customer is priceless.

Hope we can partner on many more opportunities in the future.

Best regards,

Wow! Thanks for completing the Gap Analysis document for our XXXXXX Product.

The pictures really help when describing cables used etc.

Many Thanks for this,

Many thanks for looking into this Andrew,

Appreciate the incorporation of changes to the D of C as well help us going forward.

Please thank your IT department.

Many thanks,

Good morning Andrew,

Thanks for the invitation, appreciated.

We would like to visit ACL on Monday 27th March.
We will probably travel by boot and car so exact arrival time is at this moment unclear.
Looking forward to meeting again soon.

Best regards and see you next week,

Hi Andrew,

Thank you for your help again, the quality looks very good.

I know we are a month or so from releasing the UK CA version of the mark label and which will mean taking the same approach for the XXXX / XXXX labels again.

So no need to do anything more with these at the moment.

Thanks again Andrew.

Best regards,

Hi Lee,

Thank for you the recent potting work, we are very happy with the control boxes.

We would like to get some more control boxes potted, at least another two.

Do you still have enough compound or would you need to order more in?

Either way please let me know the cost to pot two more control boxes and an estimated lead time.

Thank you for your support.

Kind regards,

Hi Andrew,

Many thanks for your response on this matter.

The list looks very good showing controls in place to reduce emissions.

Much appreciated.

Best regards,

Hi Andrew,

I did thank you. I hope you did too.

That's great news, thank you for your support by trying to bring the PCB delivery forward for us.

Thanks very much,

Hi Lee,

Thanks for the information and also for offering to use your stock.

Please send our incorrect reel back with the completed order.
I’m assuming the reel states the correct value of capacitance but the components are different.
Thanks for pointing this out.

Enjoy the weekend!

Thanks,

Hi Andrew,

Wow thanks for the review and for raising this.

I will get our documentation updated on our end, appreciate all the work put into this by yourself and production team.

Thanks,

Thanks for the XXXXX PCB delivery confirmation.

This will keep on track with production.

Best regards,

Good morning Simon,

Sorry we only remedied the part number on the silkscreen, and not the undersize text.

Thank your PCB supplier & Technical Manager for pointing this out to us.

I’m happy with the proposed update.

Best regards,

Good morning Andrew,

I’m well thanks, hope you are too.

Many thanks for getting back to me with more detailed information the graph analysis showing test carried out looks good.

I will pass it on to the customer.

Kind regards,

Hi Andrew,

Yes, it looks like you’re correct.

Thanks for reviewing the Rev G assembly.

The 16AWG White Wire isn’t used. I’ll remove from our BOM.

Thanks again,

Hi Andrew,

Good to see you again yesterday.

Really impressed during the site walk, along with records maintained etc.

As discussed, please find the latest drawings of the 2 PCBs that specify the respective Gerber revision issues.

I got the copy of the ACL ISO9001 certification from the website so that’s sorted.

Best regards,

Hi Andrew,

Thank you for emailing a copy of your employers liability insurance and other associated documentation.

Please may we have a copy of your most recent public and professional indemnity insurance certificates as well.

Many thanks again for your support,

Thank you for your confirmation of the changes Andrew and updating your systems!

Kind regards,

Hi Andrew & Kiera,

Thanks for raising this during your review.

That is an error the only change is to R121, everything else stays the same, apologies.

Looking at the BOM there were a couple of discrepancies. We’ve corrected, updated BOM attached.

Thanks

Hi Andrew,

Many thanks for passing on the detailed information and analysis, this really helps, much appreciated.

I will forward it to the customer.

Kind regards,

Hi Andrew,

This is great news, thanks for the support and thank you for programming the XXXXX boards!

Please let me know the costs for shipping these units back to us & I will arrange for a PO to be raised to cover.

Kind regards,

Hi Andrew,

Happy for you to use protection at the ends of the cables, where the braid has been cut, it is a good idea now we are using the soft silicone wiring.

The below could be used I’ve updated our BOMs to call this up.

Orange Polyimide Electrical Tape- 19mm.

Thanks

Good morning Andrew,

Hope you had a good weekend.

Thank you for your time and quick response on this, I shall collect the boards we have and have them returned to you today.

Many thanks,

Hi Andrew,

Thanks for the quick response, the 16 parts are awaiting pick up by our courier and a copy of the PO is with them.
Programming firmware will be emailed across.

Many thanks again

regards,

Hi Andrew,

Thank you for your in-depth response.

As I’ve mentioned, other than this specific issue with the LEDs which was not clear in the documentation, we are very happy overall.

I was impressed with your overall process and team.

Thanks for looking into this.

Thank you, Andrew,

For the prompt repairs, please thank Simon for the detailed analysis.

XXX please can you raise a PO for this work on ACL ASAP.

Thanks,

Hi Andrew ,

Thanks for pointing this out to me and as you say if its only cosmetic once we fir the PSU you won’t see it so yes, I’m happy to accept these 2 boards.

I will mention to PCB supplier for future reference.

Kind Regards

Hi Andrew,

Received certification and data, much appreciated, I hope to have the signed declaration over to you next week.

Thank you,

Hi Andrew,

That’s great thanks for the supporting information a head of the visit, I’ll aim to be with you from 9am if that’s ok?

I will be keen to look at production records and any delivery notes or other component supplier documentation regarding XXXXX PO XXXXXX.

Best regards

HI Kiera,

Thanks for highlighting after reviewing, it is a typo mistake on the email header and copied into the body of the email.
The PO is itself is correct.

Many thanks again for spotting,

Hi Andrew,

Thanks very much for the certificates and the helpful info regarding ISO 9001 certification.

Best regards,

Thanks Andrew,

For the update, glad to hear the alternative arrived on time, much appreciated for keeping me informed.

Best regards,

Hi Andrew,

Thank you for sorting out the PCBs and explaining the X-outs – I’ll keep an eye out on the next boards we get in from XXXXXX for the issues too.

Thanks for the support with this project.

Morning Andrew,

That is really good news and very much appreciated.
I will give you an update once the components have been received for mounting onto the PCB and then confirm a time for me to visit.

Best regards,

Hi Andrew,

Please find attached the PO for the calibration.

Many thanks for your help and keeping track of the calibrations.

Kind regards,

Hi Andrew,

Either of them would be fine I think looking at the spec sheets you kindly provided.

I’ve sent 6 cases to you to trial.

Looks like these may be better as the RTV we use presently is a little to good as cannot remove.

Kind Regards

Hi Andrew,

Thank you for the reminder – I was only thinking a week or two ago that it is this time of year again!

Just to confirm that we will want the calibrator recalibrated again this year. My understanding is that we have 200 units on purchase order, which I presume are due to the delivered in 2023.

I’ll organize the PO and get the over to you in the next couple of days.

Many thanks again,

Thanks for the quotes, Lee,

Thank Simon Roberts for the repairs and quick turnaround.

Our project/bid team will be in touch.

Kind Regards

Hi Simon,

Full appreciate trying to bring the blank PCB build forward to be honest, you are already exceeding our expectations.

Thank you for all your help it is very much appreciated.

Best regards,

Hi Andrew,

Thank you for getting onto this for us. Please advise of the cost and we will raise a PO.

We have received some further units from the same customer, would you be able to do these for us?

The support is appreciated.

Kind regards,

Hi Andrew,

Glad you checked through the drawings; you are correct we updated the drawings and did not issue.

Sorry for the confusion, we updated the following drawings so I’ve attached them along with the updated PO to reflect the changes. Change notes are at the bottom of the BOM. These changes should not have affected anything at your side other than providing alternatives and full part number etc.

Many Thanks for this Andrew

Hi Andrew,

That would be good, many thanks for the quick turnaround on programming our Display Boards, helps keep our production on time.

Regards,

Hi Simon,

Thank you for looking into this project, it is much appreciated.

We will be getting some of the equipment in for a separate order in the next month or so and we could bring it to you to have a look at. One question, does your price include machining any holes or ports in the case, where required? Ie. We supply the off-the-shelf case and you modify it as required.

Kind regards,

Thanks Andrew, for confirming part back through ACL’s traceability database.

We will take it off our database for now.

Appreciate your help.

Kind regards

Afternoon Lee,

Thank you for the speedy update, please leave this me and I’ll revert back with what we need to re-order.

Regards

Good afternoon Andrew,

I am grand just busy, busy, busy.

Apologies for the delay. Please find attached signed Concession 23-01 for the alternative ATSAM device.

Thanks for sorting this for bf1 appreciated as always.

Have a great day,

Thanks Lee, for looking into the spares/stock for the XXXX & XXXX and providing main point contacts,

Can you also include any previous buffer stock ordered if it hasn’t been used.

Many Thanks

Regards,

Good Evening Andrew,

I have discussed with engineering and they have confirmed that the latest revision has been added for when parts are manufactured in India (different assembly).

They have also confirmed that they are happy for the previous revision (M) to be manufactured as supplied previously by ACL.

Appreciate the review of our documentation, you was wright to check.

I have attached the revised PO and drawing to reflect this request.

Please reply to this email with acknowledgment of receipt of PO and that the dates can still be met.

Regards,

Hi Andy,

Your Quality rating for December is 100% and your overall final score for 2022 was 99.08%. Many thanks for your continued support during the past 12 months.

Please find attached the full report.
This is the full listing supplementing the data extract which has been used to calculate your Quality rating within the recently issued Scorecard.

Should you require additional information or wish to discuss further do not hesitate to contact me.

Excellent work.

Best regards

Hi Andrew,

Thanks for the info regarding the adhesive, looks good.
Could you tell me, how difficult is this adhesive to remove in the event that we would require ACL to repair/mod a board?

Thanks in advance for your help.

Kind regards,

Hi Simon,

Apologies, my desk phone isn’t the most reliable.

If ok with you, I’ll give you a call back tomorrow to discuss the new project, thanks for chasing.

Best regards,

Hi Andrew,

Thank you for the detailed update, regarding the returned board.
Please go ahead with the repair and send quote through and I will sign off.

Thanks again

Hi Andrew,

I’m good and getting better the closer to the weekend we get, hope your well too pal.

J3 connector is fitted on the top / component side of the board as shown in image below. The silk screen is on the wrong side due to a last-minute change.

The heat sink mounting looks fine.

Yes, we are happy to use 1B73EPA for conformal coating. The application method should guarantee full coverage of the board.

Thanks for checking/reviewing the above, appreciate the checks.

Kind regards

Good afternoon Andrew,

Thanks for getting back to me with this information, it looks good to me so I will pass it on to our purchasing team to raise the necessary PO etc.

I still need a timescale for the activity as soon as possible please.

Thanks for the support again.

Very best regards,

Hello Lee,

I hope you are well and can help as always!

Can you please provide a list of parts that our US Repair/Service Depot (XXXXXX XXXXX) purchased in 2022?
A comprehensive list including pricing/$ spent is appreciated, look like a goodyear on spares.

Thank you in advance, please let me know if you have any questions.

Best regards,

Afternoon Andrew,

That’s great, regarding the XXXXXXX Boards, even better that all 100 will be received tomorrow.

Kind regards

Morning Andrew & Lee,

That’s great news, thanks for the fast turnaround with the resistor change, look forward to receiving.

All the best

Thanks Kiera, for sorting the drop ball certificate with the goggle manufacturer, I know this was a pain, so much appreciated for you efforts.

Best regards,

Hi Andrew ,

Yes apologies, there are two components for each footprint, thanks for spotting during review, my mistake.

I have (8) spare of this component I will send them over.

Cheers,

Thanks for agreeing to turn these around ASAP Andrew,

We will get them returned today, apologies for not providing the works instruction ahead of time.

I doubt the resistors fitted will be able to be recovered, so let me know if there is a charge for this.

Many Thanks Again

Thanks, as usual for the Device History Records Andrew!

Much appreciated.

Best regards,

Good Morning Andrew & Lee

Please UPS all 4 of the cables to me asap.
Much appreciated as this will help our development of the new product.

Thanks and have a good weekend

Hi Andrew,

Many thanks, I will coordinate with XXXXXX and get back to you, with regards to the 20 boards I think it best if we bring them with us when we come in.
Thanks for your understanding, can we reschedule for 15:00 on Monday please?

Your support is helping to keep our production running.

Thanks again,

Good afternoon Andrew,

Fabulous thanks for sorting the part and thank you for the tracking info, makes life easy.

Speak soon

Hi Andrew & Simon

Great, thanks for the feedback on the wires, its actually to improve the electrical contacts in large shock events by removing a friction connection, although I assume it will only improve things over time as well. Some good ideas though.

Regarding the adhesive, RTV does seem to be mentioned frequently on peizo so it might be worth a shot just to test final volume as this should be easier to manufacture with and should be more forgiving when fitted?
Suggested RTVs both look good.

Kind Regards

Good afternoon Andrew,

Sorry I have not gotten back to you earlier, XXXXXX and I would like to come over tomorrow and we would aim to get to you for 10:00 if that is OK?

Just want to see how the experts program these devices.

Regards,

Thanks for all the info Andrew, much appreciated, makes life easier.

Do you have copies of other certifications?

Many thanks again

Thank you Andrew,

That’s great news about the PCBs and prompt action taken.

Yes, please distribute the boards as they were received.

Many thanks,

Hi Andrew,

Thanks for your help/quote with the repair analysis, we would have struggled to repair.

We have received approval from our customer to proceed with the analysis.
Are you happy for us to send you a spare TXXX unit to aid testing?
We don’t have spare XX tubes in stock?

Kind regards

Good Morning Andrew,

Regarding the PO, I arranged this before Christmas and I put a hard copy of the PO with the parts when I dropped them off at ACL on the 22/12.

Thanks for the support with this matter, hope to come and see you soon.

Best regards,

Hi Andrew,

Happy new year to you too.

And sounds good, I had a strange occurrence when programming the other week which tells me that our connections are sometimes causing an issue when we are programming and that you guys must have more secure connections.

We will issue you a PO to carry out some programming for us, again thank for your help.

Regards

Good afternoon Andrew and Happy New Year.

Thank you for the 3 off MAX1452AAE+ you supplied to support our current investigation reference your email below.

We have now identified that the Maxim device is not at fault. Would you be able to support us by suppling 3 off LTC6079HGN IC as soon as possible to continue with our investigation.

Many Thanks for your continued support.

Look forward to hearing from you.

Hi Andrew,

Should be easy to include the changes with the other changes we are doing with the current DCR for the TXXX gauge, I will add it as a specific item.
We have an update planned following the release of the vibration test report this week. The DCR should be closed this month and I will give advance notice on the impacts as we progress the document changes.

Thanks for chasing this and keeping us on our toes.

Best regards

Thank you Kiera – you as well,

Really appreciate you looking into this for us, we have not come across this request in the past for drop ball certificate.

Best regards

Hi Andrew,

I hope you are well and Happy New Year.
Let me introduce myself. I’m XXXXX and I’ll be taking care of the orders.
I would like to ask for an update regarding XXXXXXX orders in progress to be able to update my records accordingly.

I hear ACL have done some good work for XXXXXX

Kind regards

Good Morning Matthew,

Both parts can be used but thank you for checking and asking prior to build.

Kind regards

Good afternoon Andrew,

Part Labels look good. I could even scan the pictured label to verify, great that you could also add the barcode.

One label on the package and one label on the product will do. (next to your standard label of course)

Best regards

Hello Andrew,

Happy New Year! Many Thanks for this the updates look really good.
Great you are keeping on top with this we have been a bit behind ourselves.
We will review and return to you by early next week.

Charlotte Ross (Quality Lead) covers the main ISO 9001 aspects of XXXXXX QMS. Therefore I think both of us should be referenced on the quality plan. We will edit it accordingly, but many thanks again

Regards,

Please find attached Concession 22-34 regarding our part number XX-XXXX-XX reference PO 104831.
Appreciate you finding an alternative resistor to meet the specification, keeps the job on track.

Many thanks,

Good Morning Andrew,

I did thank you. Happy new year to you too.
Regarding your three options, which are all good by the way, I have some questions just to make sure we are on the same page.

I have attached an image of our desired outcome (Longer length finish on thinner wire attached to the sensor). If I am understanding correctly, we would not be able to achieve this with these two options?
But ok with the third?

Your knowledge in these matters really helps

Many thanks

Hello Andrew,

This looks good and would be a great help.
But is it possible to go a step further.
Is it possible to place our part number also in a barcode? (sorry I didn't place this question at the first place)
Thanks for your support.

Regards

Nope!

Not your problem, but thanks for the EU packaging advice I will forward the info onwards.

Thanks Andrew

Aye Happy New Year Guys,

Thanks for confirming Receipt of these, That’s why I called you earlier for just to make sure you’d got them.
Appreciate the review carried out.

Regards

Hi Lee,

Thanks for getting back to me so quickly, sounds like you have all the data for the cables to hand.
I look forward to hearing from you tomorrow.

Thanks again

Hi Andrew,

It was great to meet you, Simon and Lee too, and I made it home in one-piece thanks for asking.
Thanks for sending those documents over so quickly, really appreciated.
I have attached our most recent risk assessment template and I'll get back to you with any recommendations too.
Thanks for your time, it was a pleasant and straight forward radiation audit review.

Kind regards

Hi Andrew,

Thank you very much for getting all the UL PCB information and Material Data through to us and so quickly.
Have a good day.

Regards

Got to finalise a few bits in the new year ready for me closing some of this production area but we have definitely built a great relationship this last 18 months.

Couldn't have done some of the things this year without you guys.

Really Appreciate it!

Regards,

Hi Guys,

Sorry not been in touch, but just a quick thanks from us at XXXXXXX.

Mad on the last day, but very productive.

Great effort all year by all at ACL.

Thanks for the constant nagging, we got components!!!!!

Enjoy. See you on the other side!

Best regards,

Hi Andrew,

I've realized that I didn't ever finalize our servicing audit. No action on your end except to e-sign the agenda and audit report.

Many thanks for the supporting data, makes my job so much easier and is much appreciated.

Many thanks,

Good morning Andrew,

Better late than never. Please find attached signed concession reference our part number XX-XX-XXXX.

Many thanks for the reminder and approved alternative device.

Regards,

Hi Andrew,

Thank you for taking my call and forwarding email, Yep, that's fine, please have the 3 x devices shipped on our account tomorrow to aid our internal investigation.

Thank you, Andrew, for your speedy response and support.

Regards,

Hello Andrew,

Appreciate the review of the Quality Agreements and the signing off of the DCR.

Huge thanks Andrew for your help and support.

Thanks again,

Good afternoon Andrew,

I will call in tomorrow to pick up the parts and drop off the 45 boards for programming/test and PO, thanks for your assistance with this it is appreciated.

Regards,

Hi Simon,

Sounds like you cracked it for us as we couldn't even get it to that point, I don't think a proper function test is required on your side we were just curious as to the programming problem.

Installing a new version of MPlab requires us to raise our hand to I.T. and request that someone provide admin access.

Thank you so much for your help and assistane.

Best regards,

Andrew, thanks for the information our systems are down so was unable to verify some of the XX-XX-XXXX product data.

Now sure what I would have done without your support

Thanks again and Happy Christmas to all at ACL.

Thanks again,

Hi Andrew,

Thank you for your comprehensive review of our documentation, our engineers have finished for Christmas, so will have the documents requested over to you in the new year.

Merry Christmas & Thanks to all at ACL

Regards,

Hi Andrew,

Thanks for the quick product investigation and feedback report, appreciated.

XXXX, over to you.

Regards,

Hi Kiera,

Yes, you are correct. I'm shocked as we've been manufacturing this PCB since 2010 and the BOMs been incorrect for all that time.

Thanks for reviewing and picking this up.

Updated BOM attached.

Thanks again,

Thank you Andrew, much appreciate you looking into this issue for our customer.

Please quote for repair, we will cover all costs.

Good morning Andrew,

Thanks for the update, please carry out the repair and return the board for my attention, appreciate the time to look into this board fault.

Thanks again for your exemplary support,

Thanks for the update, regarding your training on our X -XXXX platform, this will work well between ACL and XXXXXXXX.

Thanks for learning the process.

Good morning Andrew,

Thank you for the info you have supplied for the components requested.

We may ask for further info shortly.

Many thanks,

Hi Andrew,

Yes, that would be a massive help, Paul can you organise some of these boards to be sent to ACL please (I still have the one's XXXXX tried to program on the bench in (R&D) so they can help with the diagnosis, its highly possible we are just doing something incorrectly.

ACL have no problem programming the XXXXX Boards.

Many thanks ACL for your support.

Many thanks,

Good Morning Andrew,

It was a pleasure to meet you this morning and thanks again for the quick response, I have changed the meeting to 15:30 as I have another supplier meeting at 15:00.

Your help on this product is much appreciated as we are struggling presently.

Best regards,

Hi Andrew,

Thanks for sorting the Declaration of Conformity, should have requested upon build it is good that the ACL system can back track and provide the declaration.

Thanks again Andrew,

Hi Andrew,

Thanks, for the traceability back to the PCB supplier along with D of C and ATEXs details that's great.

Regards,

Hi Andrew,

Ok I have sent the link, thanks for your help setting it up.

Hopefully you are now able to view the files?

As discussed, could you please quote on 70 of each.

TE-XXXXX-90
TE-XXXXX-00

Many thanks,

Hi Lee,

I hope you are well.

I would just like to thank ACL very much for your kind donation for our raffle.

It was very much appreciated by the guy whose name was picked out.

We raised a significant amount of money for cancer research so once again, thanks ACL for your support.

Many thanks,

Hi Andrew,

Thanks for getting in touch and looking into this further.

As you had mentioned if it isn't something that was specified on the drawing, I appreciate there was no wrongdoing from the technician, who made a good job of the cables.

I will pass on that you have now included this into your XX-XXX-XX-X build process to make things easier on our end for assembly, this is greatly appreciated.

Thanks again,

Thank you Andrew,

For all the comprehensive data for the CMO Audit makes the process easier.

I was dark for a few days. I'll be working on audits starting tomorrow.

Many Thanks again Andrew.

Hi Lee,

Thanks for the update. Happy for the chips to come with the ASU's, much appreciated.

Regards,

Fantastic Lee,

It is good ACL has a good trade relationship with Reichelt makes the process smoother.

Thanks again for your help,

Kind regards,

Morning Kiera,

Thank you for the declaration of conformity listing all the serial numbers of the assemblies within the batch.

Many thanks,

Morning Lee/Simon,

Thanks again for your time last week and the extensive and open tour of your facility. Both XXXXXX and I left with a very favorable impression of your facilities, procedures and most importantly people. Having discussed further, I am delighted to say that we wish to transition all of our PCB business that we currently use XXXXXXXXXX for your way. The first job will be this 600 off (+ some spares) XXXX-XX board to the tweaked design. We also would like you to test the boards – something which we have not trusted a subcontractor to do previously.

Many thanks

Thanks you Kiera,

The FDA payment will be paid at the end of the month with all other open invoices.

Andrew – Thank you for completing the FDA portal data.

Kind regards,

Good morning Andrew,

Thanks, I am just about to finish for holiday for the week, and go watch the football!!

We were very impressed with your manufacturing system and your internal processes upon visit.

This info will be very useful when we feed back to the auditors.

We will arrange a visit mid-December so we can do a blind count.

Regards,

Hi Simon,

Glad you received the kit ok. XXXX is just doing one more test on the bootloader, I will send it to you in the next 30 minutes.

Thanks for your help and support.

Best regards,

Hi Andrew!

I hope you are keeping well?

Thanks for the documentation requested; all looks good.

Many thanks again and kind regards,,

Hi Kiera,

Thank you for the updated order acknowledgements referencing increase in qty to 1000 with new delivery date.

Kind regards

Hi Lee,

Thanks for the delivery paperwork paperwork, we've amended it.

But you might have already seen that it's on the way back to you for a resistor removal to rev 7.

Thanks again for sorting these modifications, should be the last change.

Kind regards.

Hi Andrew,

Thank you for keeping me informed as to the situation with the repair and letting me know what is required to resolve.

Best regards,

Good Morning Simon,Thanks for sorting the firmware and updating systems to show program before fitting.

Please label with "ASU_Download.dat".

Thank you for your help.

Kind regards,

Hi Andrew,

Good speaking earlier.

The customer has broken one of the sensors, I asked XXXXXXX to send it back to you, thinking she would also include a new sensor but no she just sent the kit. Sorry.

The green part as been damaged on one of the sensors, I have a feeling it was the longest one on the kit.

If I send you a replacement sensor.

Thank you so much for giving this a priority and offing to repair for free.

Regards.

Hi Lee,

Great news on the connectors arriving ahead of schedule! Yes, just send in 3 separate bags and we will organize on site.

Many thanks

Hi Andrew!

Thank you for your email.

I've asked our Production to check the remaining 242 in stock here and arranged for 9 replacements to be issued to you – we should've sent 200 not 197. Do not scrap the 6 off – we might need these returning. I will advise.

Many thanks for spotting/reporting the issue.

Regards,

Thank you, Lee for swapping out the 3 x Chips on the XX-XX-XXXX assemblies this will aid our internal investigation.

Much appreciated,

Hi Andrew,

All good today and hope you are too.

Thank you for sourcing an alternative available part, this really helps.

I have passed the concession onto Engineering to sign and return. I will get back to you as soon as.

Many thanks,

Hello Andrew!

That's great, thanks all the documentation requested and the equipment information, regarding AOI, HD Scopes and snapshot of ACL'S Maintenance schedule, all very comprehensive.

Thanks for your support, Andrew,

Hello Andrew,

Hope you are doing well.

Please can you quote for the final assembly of @10 XXXX-1A units, with estimate lead time.

Also, thanks for reviewing our attached documentation and feedback given, always appreciated.

Kind regards

Sent Andrew, apologies thank you for highlighting the errors on the original order after reviewing, added notation for next time too.

Thanks for your help.

Kind regards.

Hi Andrew, Paul,

Thanks for the brew and the tour this morning, impressed with capabilities and setup, it's been some time since my last visit.

As discussed, please see docs attached.

If you need any further data in order to quote for this new ATEX assembly, please let me know.

Best regards,

That's great to hear Andrew.

Thank you for confirming the PSUs for production.

Have a good weekend.

Kind regards,

Good morning Andrew,

Yes, the MFR P/N 43030-0007 as per previous revision K is still the correct P/N.

This has been confirmed by our Design Engineer.

Many thanks for reviewing, we will add further notes as recommended upon next revision update.

Regards.

Hi Lee,

Just a quick thank you for turning round that last batch of board re-works (modification) so swiftly, it really dug me out of a hole.

I know you're all really busy and it didn't go unnoticed.

Thanks

Morning Andrew!

Thanks for all your help with our carrier Rob, in trying to locate our product, appreciate the feedback, look like you may have found them for us in the Manchester depot.

Good sleuthing!

Hi Lee,

All good here thanks Sir.

That's magic.

Thanks very much buddy. Ur a star for getting the complete batch finished ahead of time.

Thanks

Thanks for the PCB Material data requested, all looks good.

Appreciated Andrew

Hi Andrew!

Excellent, makes sense now.

Thank for cutting some of the potting away for us, makes the assembly look much neater.

Kind regards.

Hello Andrew,

Thank you for the report/feedback concerning XXX-XXX-XXXX.

We will report back when we have resolved this end.

Thanks again for your time on this.

Kind regards

Hello Andrew & Lee,

We have received the XXXXX Boards this morning. Many Thanks.

James is currently testing; all is looking good presently.

We will inform again after all testing is completed.

Thanks both for the quick turnaround.

Kind regards.

Hi Lee,

Thanks for the feedback/update – let us know how we can support if you need anything.

Appreciate you trying to help with these particular assemblies.

Kind regards,

Hi Andrew,

Thank for your help with the transmittals, just getting used to how this works, so any help is greatly appreciated.

Great thanks again Andrew.

Thanks for confirming all boards are now programmed with new software and ready to return.

Thanks for the quick turnaround and response, Andrew.

Kind regards

Hi Andrew,

Thanks for the email...

I did chase engineering on the software version yet to get a response - chase again now as they are at their desks.

Appreciate your help and patience.

Hi Andrew,

I am happy for you to send the boards in un-programmed as this was not specified.

Like you have mentioned moving forward to avoid re-occurrence of this issue, XXXXX will be able to provide you with the software to program the boards.

Helpful as always, thanks Andrew

Morning Andrew!

I'm good thanks. Hope you are well too.

Yes, please send back the two Power Supplies for calibration.

I'll ask if they can be done first so I can get them back asap.

Thanks for keeping on top with the calibration status of our equipment, really helps.

Kind regards

Hi Andrew!

Thanks for this another quick turnaround repair & yes, please send invoice and I will arrange to have a PO sent.

Kind regards

Hello Lee,

PCB/A's have arrived – thank you for the speedy turn-around, its greatly appreciated.

Thanks

Good afternoon Andrew,

You're welcome.
Thank you for reviewing. Yes, the drawings and BOMs for PCBs are controlled by another site but they now have a list of things to update and then we can change our documentation to suit.
Thank you for your help, support and patience on the issue.

Regards

Brill thanks Andrew!

For all your help with these boards it is much appreciated – I'll chase up XXXXX in the meantime.

Have a good evening

Hello Andrew,

We have received the boards this afternoon, and we hope to get you some feedback by Friday, all looking good though.
Many thanks for the quick turnaround.

Kind regards

Hi Lee,

Thanks for getting back to me so quickly and thanks for the update on the date, appreciated.
I just wanted to get something penciled onto the calendar, that date is perfectly fine for me.
Have a good weekend.

Cheers

Perfect!

Thanks everyone for your input into the radioactive source checking on site at ACL.
Our internal records will be updated.

Regards.

Thanks Lee,

For confirming delivery status of our order, this will allow us to carry out our internal checks before delivery to end user.

Many thanks again

Thanks Andrew,

All 4 chargeable board repairs updated accordingly, thanks for repairing and issuing reports.

Kind regards

Hi Lee,

Thanks for checking yes, the resistor is Axial mounter for this board assembly.

Thanks for reviewing.

Hi Lee,

Thank you for quoting this rework, so quickly.

I'll discuss this with our Production Manager and get back to you. We will probably issue the parts free of charge.

Many thanks

Great Andrew,

Thank you for the Material Certs and Data ahead of time, much appreciated.

Kind regards

That's great news.

Appreciate the quick repair of our Mini Pod Digital board, helps us progress further.

Thanks very much Lee.

Hi Lee,

Thanks for ordering the 100 x Spare Screen Connectors so quickly, that's fantastic and much appreciated.

Regards

Hi Lee,

Please see the attached updated order.
Thank you for all your help, it is much appreciated, I know the parts are hard to obtain.

Best regards

Thanks Andrew,

Appreciate your help and guidance, regarding thermal chambers.
It's good to know, thanks for your help.

Thank you

Hi Andy,

Thanks for your help with the audit report and highlighting the key areas of change, much appreciated as always.

Thanks Again

Thanks Lee & Andrew,

For suggested alternative and concession, I have passed to engineering for approval & sign off, all looks good.

Thanks again both

Morning Mr. Colduck,

Thank you for detailed delivery information.
Makes my job easier to track.
Have a nice week.

Thank you

Thank you Andrew!

Looks like you are ahead of the game, I was just about to request the test records for our customer in Japan.

Best Regards & Thank You

Dear Mr. Colduck,

Thank you very much for the alternative quick solution to our enclosure for this product, very much appreciated.
Please then ask for delivery date arriving in Waiblingen, Germany.

Thank you

Hi Matthew,

Thank you for sending over the order for the buzzers, good idea, this means we can utilize are internal stock and not delay the project.

Thanks again

Thank you so much Lee,

Appreciate you’ve worked hard to get these done for us in a timely manner only for us to put them on hold.

As soon as I get the go ahead, I will let you know!

Many thanks, for your patience!

Hi Andrew,

Thank you so much for the parts,

This will keep us going for a while and means we can ship two in-house units on time, hopefully we will change the case design to make the screws captive.

Thanks for the support as always

Hi Lee

Looks like an import issue with the PCB files, appreciate you working with your PCB supplier to resolve as this project is already behind schedule, due to design changes last minute!

Thanks Lee, you're a "legend" ...

Hi Andrew,

Many thanks for the PO reference, documentation and test report, it has been very helpful in our analysis and are aim to improve are reporting and documentation!

Best regards

Huge Thanks Andrew!

Please do send over the updated assembly procedures you kindly updated for me and I’ll create a document change request on our end for your signature.

Star - thanks again

Hello Andrew

Thanks for the quick response and updating out documentation so promptly Andrew it is much appreciated!

Hi Andrew,

Realise that XXXXXXXX have taken a while to get this concession put to bed, just like to say appreciate the quick turnaround on the C of C it was really appreciated in order to release our product to the customer on time.

Many Thanks

Thank you for thinking a head Andrew and emailing over the DHR Test Records for our Japanese customer more orders to follow!

Kind Regards

Hi Andrew and Lee

Drum roll please….

Please follow the link below to download the most up-to-date data pack for XX-XX-XXXX-D & XX-XX-XXXX-D – Porsche Console Illumination.

This project has been re-developed to accommodate the ATSAMV70N19B-AABT main processor. I can inform you that bf1systems has a dedicated stock of processors for this project.

I believe the RFQ remains the same as the previously designed revision C part.

As we have had to redevelop this product, please can I impress upon you that we are very much behind the customers time schedule now so anything that can be done to not cause further delays would be great.

However, knowing you all at ACL I am already confident that you are already doing your best to deliver in this component crisis.

Many thanks from me for all your hard work. I appreciate it’s not an easy task right now.

As normal if you have any issues or queries then please don’t hesitate to contact me directly.

As always very much appreciated,

Best Regards

Hi Andrew and Team

Great sleuthing!  Please do move forward with the change I’m sure it will address the new Fan problem.

As you are familiar with the manufacturing documents, please markup those that need to be changed and send them over and I will approve.

Great work thank you for your help on this.

Good Afternoon Andrew

Thank you for taking the time to complete the Supplier Questionnaire, it was interesting to see other types of work carried out by ACL including cable assemblies and harnesses & refurbishment.

Perfect, thanks so much again Andrew!

Best regards

Hi Andrew

Sorry for the delay.

The one drive link worked thank you for the assistance with the videos, all look good from good inwards to dispatch.

Thanks for your assistance

Regards

Hi Andrew

Perfect, thanks for the quick response and copy of your Conflict Minerals Report.

Take Care

Hi Lee

Thanks for the update and quick turnaround of the revised quote. 

I have amended the PO ready for authorising and passed on your email so hopefully that will get sorted quickly and you will receive our revise order.

Best Regards

Thanks so much, Steve

We have booked proactive to collect today, should with you in about hour.

Really appreciate the response and fast turnaround to repair our damaged cable.

Thanks

Hi Lee

Thank you for spotting this, I’m not sure what has happened here but will discuss further with XXXXXX and get them returned to Farnell, since free issued by ourselves.

If it’s not too much trouble then please use the correct components you have in stock and let us know whether we need to replenish your stock or if the price changes and XXXXXX will issue a PO for the difference.

Thanks again.

Brilliant Thanks you for your help - Andrew, Simon and Lee.

I think we are also planning on conducting some testing on the alternative suggested method of soldering the braid.

Thanks again for your help, appreciated.

Thanks

Hello Andrew

Good speaking to you earlier. Apologies the boards returned are for repair, not warranty.

Our aim is to avoid throwing a PCB away where it is economically possible not to do so. 

In future we will always tag up the PCB’s with as close as possible description of the known fault.

This does mean we will need you to determine if a repair is economically viable, there aren’t that many boards being returned to you in the grand scheme so we will try to cluster those that do need returning together to make the processing efficient.

Really appreciate you looking at these boards and not charging this time.

Best Regards

Hi Andrew,

XXXXX is checking on the sensor board question, so we’ll get back to you on that one tomorrow.

Thanks for the review of the Build and the feedback, appreciated.

Hope that’s all ok.

Cheers

Brilliant... Thanks for sorting out the Self-Assessment data with Andrew, save me some time.

Thanks Hugh

Hi Andrew,

I am sending two boards that have a similar fault today. DPD 6865203825 marked for your attention. In both case the processor sends the modem AT commands but receives nothing back.

Appreciate you looking at these modules for me, from our previous supplier.

I will look at ACL to quote for the build going forward.

Many Thanks
Rgds

Hi Andrew,

Thank you for the quick response. I will send you a couple of boards once I have them.
Please test them and let me know what you think.

Kind regards

Hi Andrew,

Thanks, spotting this and correcting the data pack Link. I have made some changes to make sure that future releases are corrected on our system.

Many Thanks as always

Hi Hugh

Yes, please we will add C of C to future orders and thanks for your swift response.

Much appreciated

Hi Andrew,

Thank you, for reminding me about the Function Calibrator Calibration, please find the PO attached.

If there’s anything else you need from me please let me know,

Kind Regards

Hello Andrew,

Please see attached signed PSW’s for XXXX-XXX/E & XXXX-XXX/K.

Thank for collating the data and putting these together.

Best Regards

Hello Hugh,

Thank you for the quick turnaround with the quote

Please see the attached order 210020. I will send across the free issue materials, you should receive early next week.

Kind Regards

Hi Hugh, Andrew,

Many thanks for the information you’ve sent over – it’s been very helpful in confirming what I need to do!

Can I just follow up on the re-ordering?  We currently have about 70- unit left and are selling 5-10 a month at the moment so probably have sufficient for 9-12 months. 

Will look to order sooner due to component supply issues.

Many thanks

Hi Kiera

Thanks for the email, reviewing and detailing the errors to the present build pack.Well spotted, regarding the descriptions.

Let me know if you’d like an updated build pack.

Best regards

Thanks for your help on this Andrew, and spotting the errors, we’ll let you know if we have any questions.
Our team will update the drawing as per your suggestions.

Have a great weekend.

Many thanks again

Hi Andrew,

Safe to say I am glad it is Friday!

Many thanks for sending the information over, it will really help with my audit.

Enjoy your weekend,

Best regards

Hi Andrew,

Happy with pro-power version.

We'll amend the drawings accordingly.

Thanks for the quick review and response, further orders to follow.

Hi Andrew,

As discussed, we will amend the drawing to include additional heat shrink information, please apply extra heat shrink to XXXXX-XXX assembly (XX sensor only).

Thanks for helping us with our assembly, appreciate your input.

I am planning to add the attached sketch to XXXXX-XXX & XXXXX-XXX drawings for clarification, can you review and advise and let me know what you think and also advise the min. possible length of the cable joint (it can be a range of length, i.e. 50-60mm).

Really appreciated as always

Thanks

Good Afternoon Andrew

Just to let you know that I will be leaving Tracerco tomorrow. I’m off to be a student nurse.
Going forward, please direct all production pack / transmittal enquiries to XXX XXXX.

Thank you so much for your help, during my years at XXXXXXX, take care.

Kind regards

Hello Hugh

Thanks for your help, it is appreciated, do you also have the specification for the ¼” spiral wrap, 509-109.

Many Thanks

Kind Regards

Hello Kiera,

Please quote on the basis that we’ll accept the alternative, thanks for looking into this for me, apprciated.

I’ll seek the relevant internal approval in parallel.

Kind Regards and Many Thanks

Hello Andrew,

Great the Production Job Card showing the serial number label position would be good

Many Thanks for your help

Kind Regards

Hi Kiera,

Thanks for spotting this during review of order, revision B was on draft.

Please see attached revision B drawing.

Thanks again

Afternoon all

I hope you are keeping safe and well.

I wanted to see If we could get together for a quick Teams meeting next week to discuss the increase in production of the XXXX XXXXXXXX Assemblies.

We really appreciate your input and help with the impact of the XP power parts.

Thanks all for your help.

Kind regards

Hello Andrew

Thanks, Andrew, for the prompt response and action for our Japanese customer - much appreciated!

Best Regards

Hello Andrew

Happy New year, Hope you are doing well.

Please can you quote for the final assembly of @10 of the XXXX-1A units, with estimate lead time.

Looking to increase volumes through our overseas clients, Client was really pleased with the quality of the samples received.

Pleas can you also quote @10 additional batteries for the units.

Regards

Good Afternoon All,

After telling everyone for so long that I am retiring, finally the day has come, I would to like to thank all of you for the support and kindness that you have given me as a representative of XXXX systems, especially the past 15 months that have been so hard for everyone.

I would like to wish you all the best for your business life and especially in your personal lives that you reach the goals you set, enjoy life with family & friends.

It leaves me only to say goodbye & thank you & wish you and your families all the best for the future, have a Great Christmas & a Happy New Year!

Best regards

Hi Andrew

Thank you, that's very useful information, we can use this to analyze product PSUs in the field.

It's good you keep this data for us.

Many Thanks

Hi Andrew

Many thanks for your email, regarding the obsolete dc/dc converters.

I will ask the question directly with XX Power to double check, appreciate you keeping us informed as to obsolete parts.

Take care

Thanks for the documentation review and signed off transmittal Andrew.

Much appreciated!

Have a good weekend   

Hi Lee, Andrew,

Thank you for the acknowledgement of the components I dropped off last night.
Kindly ensure that these components are used in accordance with XXXXXXX's instructions.

Appreciate your support with this project.

Many thanks

Hi Lee, Andrew,

Thank you for the acknowledgement of the components I dropped off last night.
Kindly ensure that these components are used in accordance with XXXXXXX's instructions.

Appreciate your support with this project.

Many thanks

Morning Andrew,

Thank you for the information, regarding the wire to board connectors these will help with our next generation test rigs for up-and-coming projects, shared with ACL.

Have a great day.

Kind regards

Hi Andrew,

Excellent stuff – really appreciate it. I have spoken with XXXXX XXXXX & we will be getting together to define something over the next few weeks. Really important we have that to protect yourselves from anything going wrong!

Picture look really good.

Best regards

Good morning Andrew,

Thank you for arranging that.

I have updated the XXX 2.5 ECU tester configurations and the software is now ready to use. The other testers should pick up the calibration information from the database when they next resync.

Thanks for your support.

Have a great weekend.

Kind regards

Hi Andrew & Lee

Thanks for your prompt reply and separate delivery paperwork. I will let our goods in know.

Kind regards

Thanks Simon,

Apologies, you're right, it's the battery mould I'm after.

Thanks for confirming that the LCD works – If the mould and electronics can be safely packaged together can you arrange for both to be shipped once ready.

Many thanks, Matt

Thanks for this Andrew,

Understand present situation and update on product deliveries, appreciate you keeping me posted, all good.
Speak soon

Regards

Hi Andrew

Thanks for letting us know and for rectifying this, really appreciated!

Would you be able to let us know which proximity sensor was plugged into the incorrect port? I presume it was the PIR and not one of the ultrasonic sensors?

Just so we can feedback to the current manufacturer.

We would like ACL to quote for full manufacture.

Thanks

Good afternoon Andrew,

That's great! Thanks a lot for repairing our previous suppliers board and feedback.

Please ship back to us if that's ok. Marked for my attention.

Kind regards

Hi Andrew,

Perfect thank you taking the time to create the spreadsheet containing the 15digit IMEI Numbers, this will save us times upon final assembly.

Rgds

Thanks Andrew,

I have received the file containing the material certs for the ATEX XXXXX and I can open it; all looks good & traceable.

Appreciate these been provided ahead of schedule.

Thanks again.

That’s great thank you Andrew!

The Heatshrink suggested works well for this cable assembly and the IP rated connection as passed tests.

Greatly appreciate your input as normal.

Thanks

Hi Lee,

Thanks for trying to source the part elsewhere.

I've contacted Analog Devices support to find out more about it, but it seems very unlikely that we can use the alternative part number they have suggested.

Really appreciate you bringing this issue to our attention.

Regards

Hi All,

Firstly - Many Thanks to all involved and ACL for getting this product to the pass on time. So far, we are in a really good position to make it onto the car on time with this prototype.

Only one problem encountered which is in regards to programming, which is not a fault of ACL's and has now been modified to work.

Again, Many Thanks

Hi Andrew,

Thanks for your time earlier it was good talking to you.

50 x Boards for the XXXXXX XXXX all passed inspection & test.

Please continue with the remaining 200 board.

Many Thanks again

Hi Lee

Firstly, thanks for your help last Friday in achieving the quotes etc for the XXXXXX XXXXX XXXXX you guys give fantastic support to our requirements

So, I have now put in a request to order the Dev Board below x 5 and waiting for the order to be signed off

Hopefully all the components will be available once you get the order to proceed but please communicate with me if there are problems so I can keep the team updated.

Orders to follow once DEV Board approved and passes specifications.

Speak soon

Kind regards

Hi Andrew

So sorry for making you chase me on this.  What's more, you made it very easy for me so I have no excuse.
The Test Sheets look good and more streamlined.

Please see the attached redline version along with a clean copy.  I've changed the document number to represent GMT ownership.  If this is what you need I'll finalize it and send it for signatures.

Great work - Many thanks again.

Hi Lee & Andrew,

Knowing how much you guys love a fun challenge I think you will like this email. I’ve totally told everyone here at XXX XXXXXXX that this is the reason you both get up in the morning. I said that when it comes to gold standards their acronym is simply ACL. The only company I know about that has a track record of total success and a zero-tolerance attitude to failure

I have been working on a new design that is needed urgently. The design is call XX-XX-XXXX.

The design is largely a copy and paste of circuits already used by us and produced ACL. So with fingers crossed I am hoping that this will mean the components are all available.

Many thanks as always

Hello Andrew,

Thanks for this your knowledge on these matters really help.

I have opened the project with SGS Baseefa and would like to think it will progress quickly. I’m hoping the change in coating will not mandate any testing, but this will need to be confirmed.

Many thanks again Andrew

Regards

Hi Kiera & Andrew

Apologies, you are correct the latest production pack for this product is Rev G therefore please quote against this revision.

Thanks for reviewing and spotting the differences, order will be correct this end.

Regards

Hi Andrew,

Thanks for looking into the Conformal Coating usage for our products, much appreciated, saved me a lot of time at this end going through all the BOMs etc

Thanks again Andy

Hi Martin,

Yes thanks, PCBs all received. We are over the moon with how well they are put together and the three samples that I sent to PEL have been tested and work perfectly, although untested as of yet, I am sure we will be able to say the same for the others. Kiera was great at managing the transfer and you were honest and transparent about component shortages and managed expectations around lead times perfectly, which is just what we like from suppliers.

I look forward to working with you again moving forward.

Kind regards

Hi Andrew

Trust all is well with you

Thank you for the XX-XX-XXXX document together for me this will really help me with my present project and reduce the time inputting, much appreciated as always.

Kind regards

Thank you Lee

The alternative suggested will meet the specification for this project, its great you could offer this alternative in such a short time, I know it is difficult at this present time.

Hopefully, that purchasing issue can be resolved by using US currency as they suggested also.

Thanks again for your support,

Hello Andrew

Thank you for putting together the Test Documentation for our Japanese customer so quickly, much appreciated.

Have a great weekend & Best Regards

Hi Andrew

Amazing we have received the material data through the link provided, many thanks for putting this together it helps in a big way 

Thanks again, have a great day.

Hi Andrew

Yes, weekend good, hope you are well.

The Panasonic would be a perfect replacement part as they are very quick at supplying all their IMDS instead of me having to sort through just the material declaration myself.

Thanks for the quick response as always.

Take care

Kind regards

Morning Lee

Thank you very much for the update on the below orders, appreciate the feedback.

Will be in touch shortly.

Many Thanks

Hi Lee,

Thanks for your time this afternoon, greatly appreciated, regarding the testing of the second batch of, XXXXXXXX#XXX x5 on XX-XX-XXXX Modules after testing in R&D by XXXXX, please take this email as approval to continue using all stock that we have provided from Grey Market, due to component shortages from standard franchised suppliers.

Please reply that you have received this approval & happy to commence production of these PCBA’s and take of hold.

Thanks in advance & best regards

Hi Andrew,

You are right the data pack is missing a XXXXXX product range thank you for reviewing the data provided.

I have corrected it and re-uploaded the data pack on our side. Here is the link.

Many thanks

Hi Andrew,

That’s great, appreciate the feedback on progress within production, all sounding good and on time.

Thanks Andrew.

Hello Martin

Thanks for confirming for us and it doesn't change our approach in terms of potting etc. just always good to know if there any other options or methods that we should consider.

Appreciate the knowledge at ACL

Regards

Hi Lee

Firstly, thanks for your help last Friday in achieving the quotes etc for the XXXXXX XXXXX XXXXX you guys give fantastic support to our requirements.

So, I have now put in a request to order the Dev Board below x 5 and waiting for the order to be signed off.

Hopefully all the components will be available once you get the order to proceed but please communicate with me if there are problems so I can keep the team updated.

Orders to follow once DEV Board approved and passes specifications.

Speak soon

Kind regards

Hi Andrew

So sorry for making you chase me on this. What's more, you made it very easy for me so I have no excuse. The Test Sheets look good and more streamlined.

Please see the attached redline version along with a clean copy. I've changed the document number to represent GMT ownership. If this is what you need I'll finalize it and send it for signatures.

Great work - Many thanks again.

Hi Lee & Andrew,

Knowing how much you guys love a fun challenge I think you will like this email. I've totally told everyone here at XXX XXXXXXX that this is the reason you both get up in the morning. I said that when it comes to gold standards their acronym is simply ACL. The only company I know about that has a track record of total success and a zero-tolerance attitude to failure.

I have been working on a new design that is needed urgently. The design is call XX-XX-XXXX.

The design is largely a copy and paste of circuits already used by us and produced ACL. So with fingers crossed I am hoping that this will mean the components are all available.

Many thanks as always

Hello Andrew,

Thanks for this your knowledge on these matters really help. I have opened the project with SGS Baseefa and would like to think it will progress quickly. I'm hoping the change in coating will not mandate any testing, but this will need to be confirmed.

Many thanks again Andrew

Regards

Hi Kiera & Andrew

Apologies, you are correct the latest production pack for this product is Rev G therefore please quote against this revision.

Thanks for reviewing and spotting the differences, order will be correct this end.

Regards

Hi Andrew,

Thanks for looking into the Conformal Coating usage for our products, much appreciated, saved me a lot of time at this end going through all the BOMs etc

Thanks again Andy

Hi Martin,

Yes thanks, PCBs all received. We are over the moon with how well they are put together and the three samples that I sent to PEL have been tested and work perfectly, although untested as of yet, I am sure we will be able to say the same for the others. Kiera was great at managing the transfer and you were honest and transparent about component shortages and managed expectations around lead times perfectly, which is just what we like from suppliers.

I look forward to working with you again moving forward.

Kind regards

Hi Andrew

Trust all is well with you

Thank you for the XX-XX-XXXX document together for me this will really help me with my present project and reduce the time inputting, much appreciated as always.

Kind regards

Thank you Lee

The alternative suggested will meet the specification for this project, its great you could offer this alternative in such a short time, I know it is difficult at this present time.

Hopefully, that purchasing issue can be resolved by using US currency as they suggested also.

Thanks again for your support,

Hello Andrew

Thank you for putting together the Test Documentation for our Japanese customer so quickly, much appreciated.

Have a great weekend & Best Regards

Hi Andrew

Amazing we have received the material data through the link provided, many thanks for putting this together it helps in a big way.

Thanks again, have a great day.

Hi Andrew

Yes, weekend good, hope you are well.

The Panasonic would be a perfect replacement part as they are very quick at supplying all their IMDS instead of me having to sort through just the material declaration myself.

Thanks for the quick response as always.

Take care

Kind regards

Morning Lee

Thank you very much for the update on the below orders, appreciate the feedback.

Will be in touch shortly.

Many Thanks

Hi Lee,

Thanks for your time this afternoon, greatly appreciated, regarding the testing of the second batch of, XXXXXXXX#XXX x5 on XX-XX-XXXX Modules after testing in R&D by XXXXX, please take this email as approval to continue using all stock that we have provided from Grey Market, due to component shortages from standard franchised suppliers.

Please reply that you have received this approval & happy to commence production of these PCBA's and take of hold.

Thanks in advance & best regards

Hi Andrew,

You are right the data pack is missing a XXXXXX product range thank you for reviewing the data provided

I have corrected it and re-uploaded the data pack on our side. Here is the link.

Many thanks

Hi Andrew,

That's great, appreciate the feedback on progress within production, all sounding good and on time.

Thanks Andrew.

Hello Martin

Thanks for confirming for us and it doesn't change our approach in terms of potting etc., just always good to know if there any other options or methods that we should consider.

Appreciate the knowledge at ACL

Regards

Thanks, Andrew, for reviewing and giving us the necessary feedback in order to update our Quality Agreement, much appreciated.

Countersigned from our end for your records

Many thanks,

Morning Andrew

Really appreciate you taking the time to call me last night.

Thanks for the update, regarding our boards, much appreciated.

Kind regards

Hi Lee

Well, that's the best news today thank you for responding before the weekend.

I will update our BOM in line the correct Rohs compliant part number.

All good then..

Have a good weekend

Regards

That's great Martin, thanks for confirming delivery.

Also, I'm just configuring quantities to set some orders, will respond soon with new quotes etc

Thanks

Good morning Martin & Andrew

Hope you are both well.

Andrew – Thanks for the feedback regarding parts with this in mind I have placed two drops under the attached order

Please find PO attached for and check prices and drawings for 2 x drops of S1200CD-I7.5.

Thank you & Regards

Morning Lee and Andrew

Hope you both had a good weekend

Thanks for the prompt price and update on delivery, much appreciated.

I have requested a 2 x drop order.

I think this can be split further if necessary, due to amount

Kind regards

Hi Andrew

Good to see you earlier.

Here is the chip number we are struggling to source, if you have any contacts who we could potentially approach then that would be great, appreciate you looking into this for us.

XXXXXXXXXXX-XXX Chip

We also discussed about the potential of ACL supplying us the units longer term.

Next week I will send over the BOM and relevant drawings.

Many thanks – have a good day

Brill thanks for the confirmation, Andrew, full steam ahead for delivery.

Have a lovely weekend.

Thanks

Hi Andrew

Big thank you for this – really appreciated

Lots of work for me but this helps tremendously toward our IMDS inputs.

Kind regards and thanks

Good Morning Andrew,

The cables arrived this morning just after 9am, many thanks for turning around the cable assemblies so quickly, we intend to increase the amount so we have some stock, will be in touch with quantities etc. 

Thanks again,

Hello,

I'm just letting you know that after 3 years working at XXXXX, this Friday, 23rd July 2021 will be my last day.

I just wanted to reach out and say that it has been an absolute pleasure working with ACL along with you and thank you for all your support over the past few years.

Please don't hesitate to let me know if there are any loose ends you'd like me to tie up before I leave, I'm happy to do so.

Thank you again for all of your support and I wish you all the success in the future.

Kind Regards

Hi Andrew

Thanks for the update, much appreciated.

We have received and watched the videos. All looks very good.

We will arrange to collect the one pallet of 77 units and deliver two pallets of 144 units to you on the 22nd July.

Many Thanks

Hi Simon,

Brilliant, we look forward to receiving the XXXXXXXX, thanks for the prompt response and quick turnaround.

Best regards

Good Morning Andrew,

Thanks for the RoHS3 Compliance Certificate for the XXXX and prompt response, much appreciated.

Thanks again,

Hi Andrew

Yes, it was good catching up this morning. 

Good to see you are ready to go for Monday morning, ahead of schedule.

As discussed for the first units you update and are testing to see if they are operating correctly. please would you be able to send some videos of your team testing them.

Any problems then please let me and Adrian know.

Many thanks for you continued support.

Thanks Andrew, for creating and working with us on the Quality Control Register you introduced on our behalf, I've added my initials to the document as requested.

Many thanks again,

Kind regards

Hello Martin

Many thanks for the quotation taking into account our free issue parts.

Please find attached our Purchase Order other to follow shortly.

Much appreciated.

Kind Regards

Hi Andrew

Good news in that the XXXXXXXX PCB's you supplied have been installed into test units and are working well so far, which is great.
We have yet to install the XX units yet but hope to so this very soon, I'm sure these will work just as well.

Many Thanks

Kind regards

Cheers Adrian, that's great.

Thanks for your help with the Microcontrollers, this will help us to test our development boards for future product release.

Best regards

Hi Simon

Yes, XXXX ID 313h is the correct firmware for the XX-XX-XXXX board.

Thank you for checking with us as could be programmed to several software packages.

Please dispatch the boards when you are ready, looks like will be delivered ahead of schedule, brilliant!

Thanks again & Regards

Hi Andrew,

Just wanted to feedback the provisional test results from our side which we are very happy with:
100% of boards passed.

Initial inspection – all components placed correctly and no touch up required.

Quiescent current – all boards drew quiescent current of expected level at first power up.

Program Micro – all boards were programmed with firmware and fuses set.

Room temperature test GPS – all boards received GPS signals at acceptable levels of Signal strength.

Data read from Flash – all boards showed data stored on flash memory successfully.

Thanks again for your assistance with this and I think we have a process that gives us the result we want.

Best regards

Hi Martin

Thank you very much for this, it is always worth checking as the products are all very similar.

It should be the same PCB for XXX-XXX as well.

Again, thanks for the due diligence checking at ACL.

Kind regards

Hi Andrew,

Perfect – Thanks for confirming all products tested and hold present firmware V1-31.

This is a great help in ensuring a smooth run when probes are connected.

Have a great weekend.

Hi Andrew,

Thanks for update, regarding supplier parts for this product, during these difficult periods of procurement,
greatly appreciated.

Have a good weekend

Best Regards

Good afternoon Andrew,

Thanks for the update, most appreciated.

Can you ensure concession xxxxxx is quoted in the delivery note/declaration of conformity of the XXX-1 units please.

 This concession covers the use of the free-issued components for assemblies.

Many thanks and regards again for helping us put this together.

Hi Adrian

Many thanks for the feedback, most helpful.

I will speak with TDK directly and see if we can get their help on prioritizing some of the orders for you.

I'll let you know the outcome on that.

We can also go through our build plan for the year and assembly's demand.

Can you let me know if you are available for a Teams meeting next week and any times/dates you are free?

Many Thanks

Kind regards

Good morning Andrew,

Thank you for your email, no problem I will prepare 3 empty cases for Lee.

Kind Regards

Perfect, thanks for the prompt response Andrew

I was dealing with Arthur before, so I can pick that back up with him on his return.

Regards

Hi Lee

Thank you for the update on the repairs, I have updated the PO’s and sent.

Thanks

Morning Andrew,

All good thanks, trust you're the same.

Please see attachment, signed off Quality Plan with new products added.

Many thanks, for keeping the Quality Plan to date.

Brilliant thanks for your help Andrew.

Apologies for the duplicate work for you.

Many thanks

Thanks Lee,

Good news. I'm glad we hadn't slipped up with the QA, appreciate you verifying for next build.

All the best

Thanks Lee & Andrew!

Please can you help!

Yes, if you could just email me the PDF scans that's fine as long as we have those. No rush for the originals you can send them back with the next delivery.

Thanks again, appreciated.

Morning Andrew

Apologies for the delay with this.
I attempted to update the register for this pack to reflect the updated BOM but it was rejected due to further updates which still needed to go through.

There is currently a Concession in place on our system which will affect the pack.

I am waiting for XXXXXXXX XXXXXXXX to update documents before I can update the register.

As soon as this is complete, I will transmit the pack over to you.

Many thanks, for checking and keeping a track on progress.

Many Many Thanks for this Andrew. Much appreciated. And welcome back.

The Serial Number information will really help on our traceability.

Thanks

Thanks for the DHR Records Andrew!

Much appreciated & Thanks for your support.

Thanks for prompt reply Simon much appreciated.

I'll ask XXXXXXX to double check this – I'm sure it will be fine as suggested and discussed with XXXXXX we'll let you know to update the test procedure and make sure this is captured next time. Standby for update on this.

Thanks again

Kind Regards

Hi Lee,

Thanks for getting back so quickly. I can wait an extra day for the information.

Many Thanks

Take Care

Thanks for this Lee,

I will ask XXXXXXX to send these detectors over for your attention.

Not sure if XXXXXXX has handed to detectors to you? Please could you arrange for them to be sent over to ACL for the attention of Lee Williams, who will have then investigated and repaired for us.

Thanks

Thanks for the update Lee, appreciate it.

We will of course pay for any works carried out.

Regards

Thank you for your submission and comments, this will be reviewed fully in due course.

Have a good week.

Regards

Hi All

Please find attached new order for XXXXXXXX.XXX  (part free issue build).

I have re-attached the exact same package that was sent to quote - nothing has changed since.

Please can you make a note to label these up ‘XXXXXXXXXX'.

We will ship the free issue parts for the assembly.

Andrew/XXXXXXX - this again will need adding to the Quality Plan please.

Thank you all for your assistance & help.

Many Thanks

Good Morning Jessica

Thank you for the prompt quote.

Please can I confirm the lead time is due to the delay on the SXXXXXXXX

We do not have any of these to free issue but I can ask engineering to provide us an alternative if possible.

Thanks for keeping us posted/informed.

Many Thanks

Morning Andrew

Ok thank you for reviewing the documentation and list of approved drawings and pointing out the software discrepancy, appreciated.

I will pass the comments onto appropriate personnel for action/rectification.

Thanks

Hi All

Please find attached a new order POXXXXXXXXXXX for the New Build XXXXXXXXXX.XXX
(part free issue build)

I have re-attached the exact same package that was sent to quote.

We are shipping XXXXXXXXXXX (hard copy CofC's included), along with various other components.

The solder paste is already at ACL, if you are running low at any point just let us know and we will send more.

Andrew/XXXXXXX – this is another one that will need adding to the Quality Plan please.

Please let me know if you have any issues, as always thank you for your continued support.

Many Thanks

Wow - fantastic service. Sorry to ask a (probably stupid) question, but have you replaced the cap or will I need to do that at this end?

Either way - let me know what we owe you and I'll get it paid right away.

Thanks again

Hi Andrew

Thank you for confirming the component specification & marking as discussed.
I have passed this on to the engineers and they agree.

Thanks for the prompt action.

Kind Regards

Hi Andrew

That is great thanks for confirming the progress of Order XXXXXX, ahead of schedule.

Kind Regards

Thanks Andrew, I'm good thanks all 3 repairs have been updated & assigned on.

Thanks again for repairing these and offering reasons for failure

Rgds

Thanks again, Andrew for helping us with the supplier agreement your input was really appreciated.

Have a good day.

Regards

Hi Andrew

Good stuff, regarding the Alignment Jig, it's not a problem.

Thanks for collecting the component reel yesterday too, appreciated

Kind Regards

Thank you for your detailed evaluation of the parts Andrew - I will advise if there are any further questions.

Best Regards

Hi All

Please find new POXXXXXXX attached for the XXXXXXXXXXX Board fully supplied build.

I have re-attached the exact same package that was sent to quote.

As discussed, please reference the PCB from is a xxxxx part when ordering. This must be ordered as per previous Trolex orders with no deviations.  

Andrew/XXXXXX – this will need adding to the Quality Plan please.

Any issues, just let me know.

Thanks again for your continued support & prompt response.

Kind Regards

Hi Arthur,

Many thanks for looking at the board for us!  Of course, we'll cover the postage.

We'll get it over to you this week and let you know when it's on the way.

All the best

Hi Andrew

Thank you for your prompt response.

I can confirm that we have received all documentation requested.

Kind regards

Thanks Andrew

Looking at both of these parts we had taken action on both and we are awaiting investigations from R&D on possible alternatives.

I have chased them again to get confirmation on what alternatives are acceptable.

Thanks again for keeping on top of these changes

Have a great weekend.

HI Andrew - trust your well

I'm reaching out for a bit of support, I know we have a solid manufacturing quality plan, but we have noticed that we do not have any recent formal supplier / subcontractor agreement in place.

Would you mind reviewing, signing & adding ACL address details asap please.
Can you then send back to me.

Many thanks for your support

Dear Arthur,

Thank you very much for you time on this project

Here are our specifications. Let me know when you have reviewed them.

Best wishes

Hi Andrew Thanks for that I knew the change was coming but I missed it as I have been Furloughed since April so I am just getting back to work.
I will order a copy tomorrow and make the changes to our quality plans.

My last auditor indicated that I should be auditing you every year but under the current circumstances I think a remote audit is appropriate If I send you a questionnaire relating to your systems could you complete it and include attachments where possible would you be OK with that?

Many Thanks for your support and advise

Regards

Hi Rachel,

Thanks very much for the quick response from the board supply, regarding modification required  - this is exactly right.

Much appreciated

Hi Andrew,

Great, thanks for letting us know about the solder stock and savings going forward, appreciated.

Many thanks,

Regards

Thank you very much Andrew, for arranging to have our new serial numbers fitted to our board.

Have a good weekend yourself.

Regards

Thank you for confirming the tooling equipment from our supplier XXXXXXXXX. This really helps.

Have a good weekend.

Kind Regards

Thanks Andrew, for updating the Quality Plan to keep us on track with new orders.

Have a good day

Regards

Hi Andrew,

Thanks for reviewing the Docs Pack.

Yes thanks, it must have been a typo. I've checked the drawing and it is the correct one.

Many thanks again,

Regards

Hi Arthur,

Please find attached new order for XXXXXX.XXX.XX (part free issue build).

I have re-attached the exact same package that was sent to quote.

We are shipping 106 x PCBs (hard copy CofC's included) and the Samtec components.

The pot of solder paste shipped with POXXXXXX will cover this order too.

Andrew/XXXXXXX – this will need adding to the Quality Plan please.

Many thanks, for the prompt quote on this order.

Regards

Hi Arthur,

Please find attached new order for XXXX.XXX.XX (part free issue build).

I have re-attached the exact same package that was sent to quote.

We are shipping 120 x PCBs (hard copy CofC included), the jig and 1 pot of solder paste.

Andrew/XXXXXXXX – this will need adding to the Quality Plan please.

Many thanks as always for your support,

Regards

HI Andrew

This is a good prompt as the document hasn't been looked at since 2015. I'll kick off a review internally and we'll incorporate your comments and come back to you

Thanks for reviewing & highlighting

XXXXXXXX – can you and I catch up on this?

Kind Regards

Hi Andrew,

Thank you for your report.

I have feedback your comments about the plastic backing being missing from the sample.

The supplier is happy to supply the keypads without the plastic backing. This gives us a solution to the problem (with or without carbon black).

Thank again for your input.

Best Regards

Hi Andrew,

Ok thanks I'll keep an eye out for them arriving.

Appreciate the update and quick response and delivery.

Regards

Good morning Andrew,

Yes, please send meter for calibration whenever it's convenient for you.

Thank you for keeping us informed as off the calibration status of equipment.

Regards

Hi Arthur,

Thank you for your kind email and letting me know who is participating from ACL perspective.

Speak soon

Good Morning Andrew,

Glad to hear all ok with you and all well here thank you, thank you for prompt reply and actions, regarding the testing of our ECU, please could you return ECU ASAP.

Have a good weekend and best regards

Brilliant thanks Lee, thank you for verifying our new software, we shall carry on programming & testing.

Regards

Thank you, Andrew.

We will look into this and supply an updated copy.

Appreciate your review and advise of the present policy

Kind Regards

Hi Andrew

I am happy with the updates to the Quality plan updating the quality standard references, really appreciate the time to review and advise. Once our Managing director returns from holiday, I will request his signature and return the signed document.  

Also thank you for the latest QAN.

Regards

Good morning Andrew,

Yes, we are all well thank you.

Thank you for reviewing and advising on the updated Quality Agreement the updated doc. is very useful.

We'll update our system with these.

Regards

Thanks for the updated QAN Andrew, yes I'm good ta, hope all at ACL are well.

Rgds

Hi Andrew

Thank you for your guidance, regarding the PCBs, we will be looking to transfer this business to ACL, along with potential other business going forward.

best regards

Good afternoon Andrew,

Detailed Documentation Pack received with thanks.

Hi Andrew

Excellent, thank you for keeping a record of the serial number range used with the latest Firmware, not sure what we would have done without you help & traceability.

Many Thanks

Hi Andrew

Thanks for the info.

Thank you for confirming the Ferrari Unit was the relay stuck open.

I will go back to them tomorrow, appreciate the investigation for us

Thanks

Many thanks, for updating the Quality Plan incorporating the New Build Andrew, appreciated

Regards

Thanks Andrew, I'm sure we have the D of Cs, but saves trailing through many supplier records to find.

Appreciated,

Rgds

Good Afternoon All,

I just wanted to personally let you all know that unfortunately I will be leaving XXXXXX very soon.

Please can you direct any future queries to your other XXXXXX contacts (depending on the query).

I also wanted to say it's been a pleasure working with you all over the years and wish you all the very best for the future. You never know, our path may cross again.

Thank you for all of your help and support.

Kind Regards

Hi Lee,

Thank you for prompt reply, greatly appreciated and I have passed this information to production to enable them to investigate from our side, as they were waiting for confirmation that no problem your end.

Thanks & Best regards

Many thanks, with the document for PCB suppliers of ATEX Boards, Andrew

Looks good and appreciated your help.

Enjoy your hols - speak soon.

Thanks

Huge thanks Andrew.

We may need to do this label exchange on some future orders while distributors push the address change through their regulatory bodies.  I'll work with XXXXXX to make certain we include the labeling request when we send the PO.

Brilliant

Best regards

Excellent news, regarding the label uplift, appreciated the prompt response,

Thank you, Andrew,

Best Regards

Hi Lee

Thanks – had a good chat with Andrew earlier, about ATEX Certification, FAIR Reports etc all covered

See you next week

Regards

Thank you, Andrew, that's fantastic.

Your further guidance again is appreciated

Best regards,

Good Afternoon Andrew,

I have asked our technical designer the below question, regarding the connector, I will chase this up for you.

Thank you for bringing this to our attention

If you require any further information please don't hesitate to contact me

Regards

Thank you very much Andrew. 

I'm good thank you but rather busy with an audit, which the ISO certificate if for so that has helped me.

Thank you also for your guidance, really appreciated.

Have a good day.

Hi Lee,

Strange times indeed. I hope you guys are able to cope.

Thank you for updating this, it looks like we dropped the ball – it should have been updated in March, but circumstances overtook us.

We're slowly returning to normal; many people will be continuing to work from home, but that doesn't seem to affect us greatly.

Thanks again for informing us.

Best regards

Hello Andy,

Thanks for the email.

I think with us not actually assembling anything until later this year, please can we archive the 3 x MultiMeters for now and then re-calibrate upon new batch.

Thank you for keeping an eye on the calibration status for us, we will send an order to calibrate once new production batch is in build.

Take care

Hello Andrew,

Many thanks for the email and summary.

I have discussed the new quantities with the management team this morning and we will be issuing you with a revised order very shortly.

We can then organise shipment etc.

Many Thanks.

Thanks Andrew – Labels look great.

Can you please take another picture of them which I can crop to place in the document.

Thanks for the support in these times.

Hi Andrew,

All good thanks, apologies I had completely forgotten about it,

I will raise an internal P/o today for approval.

Thank you for the reminder.

Best regards

Hello Lee & Andrew

Just a note to say thanks for taking the time to talk through your processes and expertise with myself and John earlier today - most appreciated.

We will work to define our requirements, then feedback at some point on the kinds of potting protection we would require.

Best Regards

Morning Lee,

Thanks for the quick response - it would be great to talk this afternoon with yourself & Andrew.

I'm free at 2pm if that works for you? (I can send out an invite to follow).

Thanks

Hi Arthur,

Thanks for the meeting minutes!

Two key points to comment on:

• The release of the next level BOM looks like it will be delayed.
• I have permission to share the presented slides, but also another Product Breakdown document which I will send in a separate mail.
• This is by no means finalised, and the team are working heavily with Commercial to understand the ranged we want/need available for launch.

Great to speak to you all today, and we keep in touch in the next week! Have a great evening everyone.

Best regards

Hi Andrew,

That's great thank you for your support. The supplier who we buy the connectors from is PEI Genesis. I believe their part numbers for the two sizes of blanking plug are:
MS27488-20-2
MS27488-16-2

I'll talk to our purchasing team about getting a connector to test these with.

Thanks

Excellent! Thank you for putting these together Andrew, much appreciated.

Hi all,

Hope everyone is well, and keeping safe during this pandemic! I know it's a difficult time for everyone.

One of the key area's we're focusing on during this project is early supply chain engagement. With that being said, and myself and XXXXXX now being back in office were beginning to pick up where we left off.

I've attached the most recent Bill of Materials (this is said to be ~80% finalised) which we'd like you to review from a manufacturing point of view.

I understand you've completed something similar to this, but the BOM has changed, and gives yourselves a good opportunity to raise on concerns with the bill of materials. We can discuss further during Thursday's TEAM meeting or just give me a call if you want to discuss anything.

Thanks in advance, and great to be back working with you guys again!

Best regards

Hi Lee,

Thank you for this latest batch with the additional components.

Just want to pass on feedback from our Production that these are brilliant! Thank you!

The next batch of PCB's, supports, pad and tape will be delivered to you this week, for the outstanding 864 off.

Hi Andrew

Thanks for the AQQP (Advanced Product Quality Planning) matrix.

I have forwarded this on to XXXX and XXXXXX who are both back at work now.

Many Thanks

Hi Andrew and Lee,

I hope you are both well.

Thanks for this information, regarding the part not recommended for new designs,

I am checking with the team to see if this is a concern or not at the moment.

Thanks

Thank you for highlighting this, I will pass onto appropriate personnel for action.

I hope you are well.

Do you have a current order for these units?

Kind Regards

Morning Andrew,

Yes, email received.

This Looks great and it should be a sufficient MOD for all future orders.

Thanks once again for your support.

Hi Lee,

Thanks for the boards you've sent so far!

I have now been asked if you could programme the remaining boards too. Are you able to perform this and if so quote an adjusted price for this per board?

Many thanks

Brilliant, thanks Andrew, appreciate you dropping off the product boards, this will allows to catch up on production.

Regards

Hi Andrew, 

Thank you for your time today, really appreciated.
Following our tests please can you enact changes and proceed;

I have not selected a new part number for C34/C35 in case there is something similar already in stock. 

I have taken note with regards D1 and I am happy to proceed, thank you for pointing this out.

Any issues, please let me know

Cheers

Hi Andrew,

Yes, many thanks for your prompt support with the boards.

Kind regards

Hi Rachel,

Please see attached logo's. Please do not hesitate to contact me if you need anything else.

Appreciate the sorting of the logos etc with our supplier.

Many thanks and have a good weekend.

Hi Lee,

Brilliant news thanks!

There will be someone (myself or a colleague) here at 5pm to meet you at the front entrance door if you just ring the doorbell.

We will then get this tested/programmed first thing Friday morning (we open at 6am) so you will be given the green light by 8am.

The 1st off can be panelised or not.

Many thanks

Hello Andrew,

That will be ideal… many thanks, look forward to receiving the measurement drawing and warrant.

Best Regards

Hi Lee

Perfect

Thanks for finishing the Sensors Cables so quickly, much appreciated.

Hello Andrew,

Please find attached signed PSW for XXXX-XXX Rev B.

In order to keep the records straight, the current revision is C (drawing correction), if you can send me a warrant only (level 1 – Correction of discrepancy), with a comment stating “Correction of Ashwoods drawing”, that would be great.. thanks in advance for your help. 

Good afternoon Lee and Andrew,

I hope you are both well.

Firstly – I just wanted to thank you for the delivery of the XXXXX XXXX wired project – all of the customer orders have now been fulfilled.

As we have discussed, now the pressure of the customer orders has passed, I would now like us to focus on ensuring our orders are complete and we have stock on the shelf.

Thank you again for your support in restarting this project – I know it hasn't been easy at times.

Perfect thank you for confirming discussions for the new XXX XXX Project.

I'll set up a Team's Meeting

Enjoy the bank holiday weekend.

Hello Arthur,

Thank you for the quick response & introduction to your Quality Director.

Best Regards

Hi Lee,

Thank-you for confirming. 

That we then expect the delivery to us Wednesday next week latest.

Much appreciated

Many Thanks for your support and the Product RoHS Certificate, Andrew

Thanks

Brilliant!

Thanks for sorting these, much appreciated.

Hello Andy,

Fantastic news, regarding the dispatch of 85 XXXXXXXX XXX Sensors, thank you!

Kind Regards

Morning Andrew

Please find attached signed quality plan, thanks for completing. I have also attached our 9001:2015 & 80079-34 (2018) certificates for your records.

Kind Regards

Hello Arthur

Thank you for answering all my questions.
I have raised our PO 22406 for 4 x 100off XXXXX XX X PCB's, this has been internally approved so should be sent to you sometime today. As per previous discussions there are a few changes which are detailed below and are also on the updated attached zip file:

I look forward to receiving the first batch of boards, if you have any questions or any issues regarding the PCB's or delivery please let me know.

Once the current distancing measures are lifted I would look forward to arranging a site visit and meeting the team at ACL.

Best Regards

Hi Arthur,

Great, thank you. I will send Lee and Andrew a meeting invite and we will call to start the meeting, regarding our PCB project.

Many thanks,

Regards

Hello Lee,

Thanks for the update, regarding the shipping status of the sensors to our Customers.

Kind Regards

Thanks Arthur – quotation tomorrow will be much appreciated.

We may wish ACL to store/stock some of the assemblies going forward

Kind Regards

Thanks for the confirmation, appreciated

I look forward to the delivery paperwork for the sensors as soon as able to be sent over.

Many Thanks

Great Andrew, thank you very much for sorting out the PCBs for these assemblies, really appreciated.

Kind Regards

Hi Andrew,

That's great, I will sign off the PPAP Documentation and email you back.

Many thanks

Hi Andrew,

I have updated the parts list and submitted it for internal approval. Draft copy attached.

Thanks for spotting and pointing out the error, appreciated.

Kind Regards

Morning Andrew,

I am well thank you and I hope you are too.

Apologies for the delay as I was on holiday last week.

Yes you are correct. This should be XXXXXX-X. Thanks for pointing out the discrepancy/

Kind Regards

Many thanks for the update Rachel!

Have a nice weekend and stay safe.

Best Regards

Hi Andrew,

Responses below from the questions this morning, appreciate your review 

• Does not require Class 3 PCB for this project.
• Please solder to component to copper pad.
• Single Sided PCB 4-layer.

Hope this clears up the issues, let me know if not.

Many Thanks again

Regards

Hi Andrew

I good thank you, I hope you are also

I've asked Tom to fix XXXXXXX he should be on with this, I will correct the reference on XXXXXXXX.

Thanks for your reviewing & feedback

Best Regards

Thanks the prompt update Arthur,

Have a good weekend.

Regards

Thanks Arthur,

I appreciate the update and will hopefully speak later this week.

Many thanks

Hello Lee,

Great, appreciate the work carried out, please start the conversation with them about the XXXX product, we will have a more meaningful conversation about the XXXX later this week.

Regards

Hello Lee and Andy,

I hope you're both well.

Firstly, thank you very much for your efforts of getting the “big order” shipped out this week.

I was just wondering if we could just have a catch up on Monday to see where we are with the remaining units, much appreciated.

Speak then.

Thanks.

Morning Andrew

I have forwarded this on to XXXXXX XXXXXX for some guidance and will get back to you as soon as possible.

Thanks for reviewing and pointing out the drawing issue.

Thanks Simon, I appreciate the update.

Keep me posted going forward.

Thanks again

Thanks for the update Andrew,

Can you advise the supplier name so I can update XXXXXX QA system

Thanks

Hello Lee,

Great spot, regarding the invoices.

Apologies - I thought I had already sent to you guys.

Attached now.

Thank you.

Thanks for all the signed transmittals and support, Andrew

Hope you're well during this weird time

Thanks for the signed delivery paperwork and your help with the carrier, Rob

Much appreciated.

Hi Andrew,

Thanks for pointing this out. XXXXXXXX XXXXX, our hazardous area manager will need to confirm.

Kind Regards

Thanks for spotting this Andrew,

I will update and send out a new datapack ASAP.

Thanks again, appreciated

Hello Andrew,

That's great, thanks for the pictures of the product line for the XXXX XXXXX.

We will use these in our presentation to our customers.

Thanks.

Thanks Andrew,

Please use the Metalworks from previous batch as suggested, really appreciate that.

Kind Regards

Good morning Andrew,

Many thanks for your email request, apologies should have issued with Kit

Please find attached the C of C's requested.

Kind regards

Hi Andrew I will make a new data pack available but essentially it is the same BoM in any case.

I appreciate you pointing out the error within the BOM issued.

Many Thanks

Hi Andrew

I've checked this with the electronic engineers and apparently it should not have been included in the production pack as you pointed out.
Therefore I have updated the register for the XXXX and will send over to you once approved.

It was an error on the drawing, it should have been XXXXXXXXX just for info. It has now been archived.

Many Thanks Again

Thank you Andrew for your detailed investigation.

XXXXXX, according to ACL and report issued these returned products are working correctly.
Please contact Andrew to arrange collection and review internally.

Apologies Andrew

Best regards

Hi Andrew

I have corrected the attached document for this error found when reviewed at ACL and updated the documents our end. Please replace XXXXXX_C on your records with the attached.

Our system changed to reflect this too for future orders.

Many Thanks for pointing out the error

HI Andrew

Apologies, anything with a P reference just hasn't been revision checked which is an admin element right at the end of the approval process.

Thank you for pointing this out after your review of released documentation.

I'll send over the correct PDFs and the one you are missing.

Thanks again

Thank you Rachel! For arranging the delivery of the XXXXXXX Products.

Have a nice weekend!

Best Regards

Hi Lee & Andrew

As always it a good session with you guys.

Thanks you

Hi Adrian,

Thank you for this, we will get the NDA signed and scanned copy back to you.

We will also get the items together to send up to you so you can go out for quotes.

Thank you for hosting us, speak soon.

Hi Andrew,

We will update this parts list to reflect the change and resend the pack asap.

Regards

Hi

Thanks for the photos. I hadn't realised how we had changed the metal work! I will need to check the drawings to see if that is affecting the results.

Thank you for letting me know and supporting.

Hi Lee,

Thanks for the support, unfortunately, unable to issue PO until we get them from our customer.
Once we have more assurance, we will to raise PO then to reduce lead time.

Thank you for your patients in this matter.

Hello Andrew,

Thank you for the confirmation and input, regarding the torque setting.

I will keep you updated.

Kind Regards

HI Andrew,

Apologies we appear to keep missing each other's calls.

Just checked over the inspection document looks perfect to me- thanks for your input.

Regards

Lee/Arthur,

Parts have arrived and look great, the team are looking to get them up and running now.

Many thanks for your help and support in producing these items.

Best regards

HI Andrew

Yes please do so. That is a typo at our end.
Thank you for highlighting this after reviewing, I will see that it is amended at our end.

Many thanks

Hello Andrew,

The PPAP Samples arrived today.. attached is the signed approved PSW.

Thank you for the work carried out to complete.

Regards

Hi Arthur,

Thanks for the clarification Arthur. I'll look to get the PO raised.

Thanks again

Hi Arthur,

Thank you for updating the quote to latest pack - much appreciated.

Thanks

Thank you for updating the Questionnaire, I will now submit.

All good here - hope you are all surviving the weather.

Regards

Thanks for chasing and keeping me informed Andrew.

Regards

Hi Andrew,

Thank you for your response, apologies late reply have been pulled from one disaster to the next one and hardly at my desk this week, thank you for reviewing I totally agree the issues are not down to ACL, I will amend non-ACL on scorecard at once.

Thank you for your patience.

Hello all,

I am going to be changing role internally at Bifold from Supplier Quality Engineer to Internal Quality Engineering.

XXXX XXXXXX is going to be taking over the role as Supplier Quality Engineer and moving forward will be your new point of contact for any Quality related issues.

Within my new role I will be supporting XXXX where necessary with any quality related issues.

Thank you all for your support and guidance over the years.

Kind regards

Hi Andrew,

Yes, you are right, it should reference revision C.

Thank you for taking the time to review the documentation received – much appreciated.

We will amend and resubmit.

Best Regards

Good morning Simon,

Apologies, I must have missed your email yesterday.

Many thanks for the reminder

I'll take a look in the next 10 minutes.

Kind regards

Afternoon Andrew

The documents have arrived in good order.
Thank you for issuing the Fair Reports in a timely manner – much appreciated.

Thanks again

Regards

Hi Andrew,

Thanks for the information provided, much appreciated. I have created a concession to our quality system.

Please quote concession number TCR0056 on your certificate of conformance etc.

Regards

Hi Ash,

Thank you very much for the update. I will raise the case internally about missing lockgates.

Kind regards

Hi Lee

Thanks for the quick response. Purchase order has been authorised and the units and Crystals will be winging their way to you tomorrow. XXXXX will be sending a copy of the order to you today.

Thanks

Good afternoon all,

Just want to say thanks for your time last week and educating me in not only the innovative products you get involved in but a thorough understanding on how you function as a business and your technical capabilities.
The take-away action for me was to issue yourselves with a current production pack for our XXXX-XX-XX variant of the Profiler allowing you to get a good understanding of how this is currently manufactured.

QA have informed me that the register on the Production pack needs revising and once this is done it'll be issued to yourselves via One Drive.

Once you're in receipt of the Production pack I'll send a “request for quote” for a specific length unit allowing you to create a proposal.

Thanks again and no doubt we'll catch up soon.

Regards

Hi Andrew,

Thank you for your prompt response.

Having read the previous audit report, I believe this audit will only need to last half a day.

Kind Regards

Hi Arthur,

Thank you I will check with our Accounts team that you are set-up.

Regards

Hi Lee,

A sample would be great – perhaps about 300mm.

Thank you for investigating and finding a better alternative.

Much appreciated

Hi Andrew,

Thank you for the report, very interesting

The wax then had the best results, from the pictures it didn't appear that heating up the mould with the wax made too much difference so would suggest that this is probably not necessary. But I can update the procedure to state use the wax release, can you send me the data sheet?

Many Thanks again

Thanks Simon,

That is a promising result.

Once received, we will build into a complete unit and hopefully give the go ahead to complete the remaining units.

Regards & Thanks again

Hi Andrew

Perfect, thanks for the quick response.

Hi Andrew

Apologies, I must have saved the transmittal return notice without reading the entire email.

Please find drawing attached

Many thanks for reviewing

Thanks for the schedule Simon, much appreciated

Can you please action per my inserts in red below and report back

Many Thanks

Hi,

We have one of our team on his way – he should be with you shortly, and will wait for the sensor to be replaced.

Appreciate your quick turnaround, can we ensure a quick test is completed on the sensor to ensure it is functioning, this would be much appreciated.

Cheers

Hi Lee,

All is good here, happy new year to you and the team.

I can confirm that the part suggested (MC703-1051, order code 2984095) is a suitable replacement.

Thank you for your support in finding an alternative.

Kind Regards

Hi Lee, Andrew.

Well it's been a difficult, successful year. I think we are over the hill as they say.

Just want to wish you and your family a happy Christmas, and all the best for 2020.

Thank you for everything as always & the team at ACL.

Hi Andrew,

Thank you for the update.

I would like to take this opportunity to wish everybody at ACL Merry Christmas and happy New Year. I look forward to working with you again in 2020.

Thanks for your help & support through 2019.

Best wishes

Hi Andrew,

Thank you for that for looking into the D of Cs. If we don't speak again this side of Christmas have a good one, and all the best & Thank you and ACL for product support during 2019.

Regards

Good morning All,

I'd just like to say thank you for the gifts that Contrec received and more importantly thank you for your support over the last year.

I hope everyone at ACL has a well-deserved Christmas break! And  Thank you all

Kind Regards

Hi Andrew,

Yes I am thank you and hope you are also.

Great, thank you for letting me know the units will be dispatched today.

Yes please can you also send back the 1 x XXXX

Thanks

Kind Regards

Hi Simon,

That's great, thanks for all your help resolving the test and associated labels.

Everything looks good to proceed.

Kind regards