Electronic Product Repair, Warranty Work & Refurbishment

ACL can be your After Sales Centre. Providing repairs, refurbishment and all logistics

Programs developed to support your existing products or a new product introduction. Computerised systems track, monitor and report.

Save costs. ACL can manage all aspects of your products life-cycle

• Repairs to component level
• Identify and analyse fault causes
• Accurate diagnostics & repairs down to component level
• Full traceability / accountability end to end. Goods inwards / outwards and all operations and operators
• Fully customisable database driven flow control systems, diagnostics and actions
• Fault trend analysis, fault aversion measures and alerting
• All data held securely, electronic and indefinitely. Full history available
• Disaster recovery. All data is mirrored, live, to our off-site backup premises. Operations can continue at this site
• Full management reporting Live inventory control
• Management of spares stock-holding. Automated purchasing and prediction of spares stock holding
• Detailed electronic billing
• Client facing web pages provide live reporting & ability to quarantine on arrival
• All In-house written bespoke software
• Continuous improvement and immediate implementation of client's request
• Only a standard web browser is required at any work stations. Latest generation Java / Web based programming Automatic reporting of customer abuse / damage as required.
• Integration to clients existing systems as required
• Process streamlining. Minimize manual input
• Integration with existing client data. Fault history etc
• Automated Logistics / Dispatch to multiple client / third party depots.
• Full traceability / accountability end to end. Goods inwards / outwards and all operations and operators.
• In house team to integrate with clien'ts internal IT systems
• Feedback to clients of potential fault aversion measures
• Abuse reports to allow invoicing of end-users
• Product up-revision and component replacement
• Software updates
• Analysis and recommendations for improvement
• Refurbishment, thorough testing, repackaging and shipping as instructed
• Buffering of replacement products